Director, Operations Lead - Depositary Receipts

BNY Mellon • Lake Mary, FL

12d

About The Position

Director, Operations Lead - Depositary Receipts At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators and champions of inclusion, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary. We’re seeking a future team member for the role of Director, Operations Lead - Depositary Receipts to join our Depositary Receipts Client Platform team. This role is located in Lake Mary, FL . In this role, you’ll make an impact in the following ways: BNY Depositary Receipts is a global business that operates in 60 countries, allowing issuers in those countries to access the deep capital markets of the US and UK and allowing investors the ability to invest in those countries via the DR. Get to know more about Depositary Receipts at www.adrbny.com. This role leads the Operations Division of the Depositary Receipts platform, managing 60 employees across 5 locations and functions. These teams perform various tasks and processes to support issuer clients, brokers, and investors. Responsible for day-to-day management of Operations teams accountable for organizing, directing, and managing Operations resources aligned to PODs and Service Delivery Groups (SGDs) Run the bank Execute the Operations strategy for the Platform by planning and day-to-day management of the Operations teams within the SDGs Implement comprehensive set of Operations metrics covering client deliverables, unit costs, efficiency benchmarks, and Key Risk Indicators Ensure Operations meets the quality, efficiency, and productivity standards and goals set by the Operations Practice and Platform EPO, as measured by Operations metrics Implement and enforce the Operations policies, procedures, and best practices of the Operations Practice and ensure compliance with relevant guardrails and regulations Collaborate and communicate with other managers within PODs and SDGs to align on objectives and OKRs Identify and develop Operations talent, and ensure Operations teams actively engage in Practice learning priorities, with particular emphasis on Digital Tools as well as AI Change the bank Lead and manage the design, implementation, and evaluation of Operations change initiatives and projects that align with the Platform’s OKRs Engage and consult with key stakeholders, including senior management, clients, partners to understand their expectations, requirements, and feedback on critical change initiatives Develop and execute effective communication strategies to inform, educate, and inspire the Operations teams about the change initiatives and their benefits Monitor and measure the progress, outcomes, and risks of the change initiatives on Operations process & control environment, and provide regular management updates as required Provide coaching and guidance to the Operations teams to facilitate the adoption and integration of change initiatives and address any issues or challenges that may arise

Requirements

• Bachelor's degree in a related discipline or equivalent work experience required
• 10-12 years of total work experience with at least 1-2 years of management experience preferred
• Operations experience required, with Agile experience preferred
• Ability to travel as needed
• Background in process re-engineering and experience leading large, diverse teams
• Familiarity with relevant regulations and operations standards.
• Strong communication and collaboration skills
• Ability to provide constructive feedback and build effective teams
• Highly proficient in data literacy and data management
• Problem-solving passion for changing status quo and driving out-of-the-box ideas
• Non-hierarchical, transparent, trusting, trustworthy
• Eagerness to ‘roll up the sleeves’ in execution and learning; pushes the team to do the same

Responsibilities

• Responsible for day-to-day management of Operations teams accountable for organizing, directing, and managing Operations resources aligned to PODs and Service Delivery Groups (SGDs)
• Run the bank Execute the Operations strategy for the Platform by planning and day-to-day management of the Operations teams within the SDGs
• Implement comprehensive set of Operations metrics covering client deliverables, unit costs, efficiency benchmarks, and Key Risk Indicators
• Ensure Operations meets the quality, efficiency, and productivity standards and goals set by the Operations Practice and Platform EPO, as measured by Operations metrics
• Implement and enforce the Operations policies, procedures, and best practices of the Operations Practice and ensure compliance with relevant guardrails and regulations
• Collaborate and communicate with other managers within PODs and SDGs to align on objectives and OKRs
• Identify and develop Operations talent, and ensure Operations teams actively engage in Practice learning priorities, with particular emphasis on Digital Tools as well as AI Change the bank
• Lead and manage the design, implementation, and evaluation of Operations change initiatives and projects that align with the Platform’s OKRs
• Engage and consult with key stakeholders, including senior management, clients, partners to understand their expectations, requirements, and feedback on critical change initiatives
• Develop and execute effective communication strategies to inform, educate, and inspire the Operations teams about the change initiatives and their benefits
• Monitor and measure the progress, outcomes, and risks of the change initiatives on Operations process & control environment, and provide regular management updates as required
• Provide coaching and guidance to the Operations teams to facilitate the adoption and integration of change initiatives and address any issues or challenges that may arise

Benefits

• BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy.
• We provide access to flexible global resources and tools for your life’s journey.
• Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

What This Job Offers

• Job Type: Full-time
• Career Level: Director