Director, Operations - Industrial Services

Crystal Clean•Concord, NC

58d•$145,000 - $170,000

About The Position

As a premier provider of environmental services in the Western United States, Patriot Environmental Services provides a wide range of industrial, emergency response and remediation services. We are committed to the principles of safety, superior customer service and experience, and unyielding quality and dedication. We provide a broad array of environmental services to meet any need that our clients may have. From emergency spill response to hazardous waste transportation to wastewater treatment, or from industrial cleaning to full facility closure and remediation, Patriot can do it all with our own internal resources and do so while accomplishing every metric of success. Our mission is to always be Prepared and Professional. Join the team that makes a difference! The Director of Operations - Industrial Services (IS) reports to the Vice President, Operations East and is responsible for all Industrial Services operations for an area. They will ensure safe and efficient operations and delivery of services to all customers in the area in every end market. They will partner with the sales organization to provide a cohesive face to the customer base. This individual is a highly self-motivated leader that provides exemplary leadership, management and integrity to the workforce. Responsibilities include establishing short and long-term strategic goals, managing the workforce and capital assets of the area, sharing resources across regions as necessary and managing the profit and loss for their region. This role requires a high degree of cross business and regional collaboration and support.

Requirements

College degree preferred; professional certifications (PG, PE, CHMM, etc.) or MBA preferred
15+ years of Operations and Sales experience
10+ years in hazardous waste management
Knowledge of federal, state, and location hazardous waste and safety regulations
Leadership experience in environmental remediation or hazardous waste with P&L management experience
Experience leading safety programs in a safety-oriented environment
Ability to work independently, diligently and successfully.
Strong business acumen.
Exemplary customer service skills.
Drive for results.

Nice To Haves

College degree preferred; professional certifications (PG, PE, CHMM, etc.) or MBA preferred

Responsibilities

Responsible for the Profit and Loss (P&L) of Industrial Services of the locations/area of responsibility, with a focus regarding Health and Safety, Waste Compliance, and DOT Compliance.
Supports business development efforts for area Industrial Services as well as collaborates with sales and helps to lead large proposal preparation and final pricing for presentation to executive management.
Works with the Patriot executive leadership team to set the strategic direction and growth plan for the area.
Stays up to date on all client relationships, growth of existing accounts, and monitors resolution of customer issues.
Conducts ongoing project reviews to ensure the projects are on time and at budget as well as sets and monitors proper change order management procedures.
Actively manages performance of team members; hires and terminates staff.
Advocates a safety culture and ensures safety programs are implemented effectively, participates/leads monthly safety meetings both in their areas of influence and companywide.
Supports and when necessary, leads pricing discipline, invoicing, and collection efforts if necessary, to ensure cash flow objectives are met.
Other reasonable directives, responsibilities and activities may change or be assigned at any time with or without notice.