Director, Operations- Home Care

Rochester Regional Health

1d • $90,000 - $140,000

About The Position

This position provides strategic and operational leadership for home care services, ensuring the delivery of high-quality, patient-centered care. The role is responsible for overseeing day-to-day operations, financial performance, and staff management. A key member of the leadership team, working collaboratively with clinical and administrative leaders to drive excellence in service delivery, operational efficiency, and innovation in care models.

Requirements

• Bachelor’s Degree
• Minimum 5 years’ experience working in healthcare

Nice To Haves

• Master’s Degree
• Proven ability to lead complex operations in a healthcare setting
• Strong understanding of home care regulations and service delivery models
• Experience in driving measurable improvements in quality, efficiency, and patient satisfaction
• Collaborative leadership style with a focus on innovation and continuous improvement
• Ability to navigate matrixed environments and build consensus across diverse teams

Responsibilities

• Strategic & Operational Leadership: Develop and execute strategic plans for home care services in alignment with organizational goals, driving performance, compliance, and growth.
• Performance & Quality Management: Monitor KPIs, implement quality improvement initiatives, and ensure adherence to best practices, accreditation, and regulatory standards.
• Financial Oversight: Develop and manage budgets, identify cost-saving and revenue opportunities, and collaborate with finance teams to optimize billing and reimbursement processes.
• Team Development & Culture: Recruit, mentor, and retain high-performing staff while fostering a culture of accountability, collaboration, and continuous improvement.
• Cross-Functional & Community Collaboration: Partner with internal departments and external stakeholders to enhance care coordination, patient satisfaction, and community relationships.

What This Job Offers

• Job Type: Full-time
• Career Level: Director