Director, Funeral Home Operations
About The Position
We have an opening for a Director of Operations to oversee our Phoenix Market. In this role, you will be responsible for providing leadership and oversight to day-to-day operations, Team Member development, customer service standards, facility management, and the overall financial performance of multiple locations of different segments. You must have outstanding interpersonal skills, multi-dimensional thinking, strong organizational aptitude, and the desire to be a change agent. Overview & Responsibilities: Learns, launches, implements, and maintains company initiatives as outlined by the company, i.e., performance management process, Team Member engagement, compliance, special projects Completes all required learning and development outlined by the company, including, compliance management, i.e., OSHA, FTC, and harassment prevention Leads teams to ensure location inspections are completed to ensure all areas of the building and grounds are properly maintained and in working order always, i.e., landscaping, painting, parking lot, the fleet of vehicles, equipment, and machinery Leads and oversees, and manages all financial components, including vendor relationships, i.e., annual budgeting, accounts payable and receivable, labor management, revenue, and EBITDA for the location Holds responsibility for leading monthly and quarterly market financial and business reviews with leaders and team members Partners with and supports department leaders and initiatives, i.e., finance, human resources, operations, and IT, by maintaining regular ongoing two-way communication Acts to improve employee safety and health through a strong understanding of each location’s opportunities and weaknesses Leads and oversees all components of employee relations, i.e., staffing to meet business needs Communicates to appropriate leaders and team members about the areas of successful performance and performance areas that require improvement to meet business expectations Oversees all labor-management components for the assigned location/s within the span of control, i.e., scheduling, overtime, and timecards
Requirements
- Strong communication and relationship skills, emotional intelligence
- A minimum of 5 years of experience in Management
- Valid state driver’s license in good standing and acceptable driving record
- Highly skilled computer skills in MS Office – Outlook, Word, Excel, online portals i.e. payroll/benefits system of record, clocking in/out, etc.
Nice To Haves
- Licensed Funeral Director (preferred)
Responsibilities
- Learns, launches, implements, and maintains company initiatives
- Completes all required learning and development
- Leads teams to ensure location inspections are completed
- Leads and oversees, and manages all financial components, including vendor relationships
- Holds responsibility for leading monthly and quarterly market financial and business reviews with leaders and team members
- Partners with and supports department leaders and initiatives
- Acts to improve employee safety and health
- Leads and oversees all components of employee relations
- Communicates to appropriate leaders and team members about the areas of successful performance and performance areas that require improvement to meet business expectations
- Oversees all labor-management components for the assigned location/s within the span of control
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
