Director, Funeral Home Operations

Foundation Partners Group•Santa Cruz, CA

About The Position

We are seeking a Director of Operations to support our funeral markets in Northern California, Santa Cruz, Chico, and Jackson area. In this role, you will be responsible for providing leadership and oversight to day-to-day operations, Team Member development, customer service standards, facility management, and the overall financial performance of multiple locations of different segments. You must have outstanding interpersonal skills, multi-dimensional thinking, strong organizational aptitude, and the desire to be a change agent.

Requirements

Strong communication and relationship skills, emotional intelligence
A minimum of 5 years of experience in Management
Valid state driver’s license in good standing and acceptable driving record
Highly skilled computer skills in MS Office – Outlook, Word, Excel, online portals i.e. payroll/benefits system of record, clocking in/out, etc.

Nice To Haves

Licensed Funeral Director (preferred)

Responsibilities

Learns, launches, implements, and maintains company initiatives as outlined by the company, i.e., performance management process, Team Member engagement, compliance, special projects
Completes all required learning and development outlined by the company, including, compliance management, i.e., OSHA, FTC, and harassment prevention
Leads teams to ensure location inspections are completed to ensure all areas of the building and grounds are properly maintained and in working order always, i.e., landscaping, painting, parking lot, the fleet of vehicles, equipment, and machinery
Leads and oversees, and manages all financial components, including vendor relationships, i.e., annual budgeting, accounts payable and receivable, labor management, revenue, and EBITDA for the location
Holds responsibility for leading monthly and quarterly market financial and business reviews with leaders and team members
Partners with and supports department leaders and initiatives, i.e., finance, human resources, operations, and IT, by maintaining regular ongoing two-way communication
Acts to improve employee safety and health through a strong understanding of each location’s opportunities and weaknesses
Leads and oversees all components of employee relations, i.e., staffing to meet business needs
Communicates to appropriate leaders and team members about the areas of successful performance and performance areas that require improvement to meet business expectations
Oversees all labor-management components for the assigned location/s within the span of control, i.e., scheduling, overtime, and timecards