Director, Operations - Auto Care Centers

Walmart • Bentonville, AR

14d • $110,000 - $220,000

About The Position

Position Summary... The Director, Operations leads the execution of complex projects and programs, ensuring alignment with strategic business objectives. This role involves managing cross-functional teams, analyzing data to inform decision-making, and developing innovative solutions to enhance operational efficiency and cost management. The Director fosters strong partnerships with stakeholders, oversees budgetary considerations, and drives continuous improvement initiatives. By promoting a culture of integrity, accountability, and talent development, this position supports sustainable business growth and delivers measurable results that advance organizational goals. The team is dedicated to establishing Walmart as a leading destination for auto services by operating exceptional Auto Care Centers and fostering strong partnerships with store operators. They prioritize comprehensive training for the ACC team and the integration of innovative technology to enhance both customer and associate experiences. Focused on improving service quality and operational efficiency, the team drives continuous improvements and supports the adoption of new tools and processes. Their collaborative approach ensures effective communication and alignment with business goals, delivering consistent value and excellence in auto care operations.

Requirements

• Proven expertise in operations management and business strategy development to drive organizational success.
• Strong project management skills with experience overseeing complex, large-scale initiatives and cross-functional teams.
• Ability to analyze data and business metrics to inform decision-making and optimize operational efficiency.
• Demonstrated capability in performance management, risk mitigation, and contingency planning.
• Effective communication skills to build partnerships and influence stakeholders at all levels.
• Experience in workforce development, mentorship, and talent management to cultivate high-performing teams.
• Adaptability and problem-solving aptitude to implement innovative solutions aligned with business goals.
• Bachelor’s degree in Business Administration, Engineering, Operations, or related field and 5 years’ experience in operations, project management, or related area OR 7 years’ experience in operations, project management, or related area.
• 3 years’ supervisory experience.

Nice To Haves

• Working on cross-functional teams or projects
• Masters: Business Administration
• Project Management - Project Management Professional - Certification

Responsibilities

• Oversee execution of complex projects and programs, managing timelines, budgets, and performance standards to ensure successful outcomes.
• Analyze business data and trends to develop actionable recommendations aligned with strategic objectives.
• Lead cross-functional teams to design and implement operational improvements that enhance efficiency and reduce costs.
• Develop and maintain strong partnerships with stakeholders to support business goals and drive innovation.
• Direct workforce development initiatives, including talent mentorship, capability building, and succession planning.
• Promote a culture of integrity, accountability, and continuous learning to achieve high performance and customer satisfaction.

Benefits

• Beyond competitive pay, you can receive incentive awards for your performance.
• Other great perks include 401 (k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.
• Health benefits include medical, vision and dental coverage.
• Financial benefits include 401(k), stock purchase and company-paid life insurance.
• Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
• Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
• You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
• Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

What This Job Offers

• Job Type: Full-time
• Career Level: Director