Director, Operations Analytics
About The Position
As the Director, Operations Analytics, you will deliver insights using quantitative data to support our operations business here at The RealReal. You will work closely with senior leaders and executives in inventory, logistics, retail, and customer services team within the ops org, and partner with tech and finance teams working with nearly all aspects of our growing business. You will collaborate with operations analysts to understand, measure, and optimize efficiency in our operations, provide clarity of business performance, identify growth opportunities, and drive alignment to focus on the most impactful areas for our company. This role requires hands-on experience and the ability to design, guide, and complete enterprise scale and strategic level of analyses.
Requirements
- 8+ years years analytics experience
- 5+ years people management experience
- Expert in SQL
- 5+ years of experience with BI tools such as microstrategy, tableau, looker etc.
- Expert in translating between practical problems and technical formulations and solutions
- Proven ability to design and implement time-sensitive strategic projects involving methodology development, analysis, strategic recommendations, and presentation of the findings
- Proven track record of thriving with ambiguity
- Ability to travel up to 5%
Nice To Haves
- eCommerce or logistics industry experience preferred
Responsibilities
- Align with business partners to design and maintain analytics roadmap and milestones.
- Understand and quantify operational efficiency metrics. process.
- Become the knowledge center. You will manage your learning agenda to identify and gather relevant data, accumulate insights, and provide recommendations for operational excellence.
- Design, implement, and report on item data throughout our receiving, authentication, launch and outbound flow.
- Support operation strategy by providing relevant and high quality insights.
- Partner with business owners to ensure the implementation of the strategy and track its progress.
- Provide key product health measurements and reporting to support the business on a daily basis
- Communicate product insights to business partner teams and leadership.
- Partner with other internal analytics teams to create a streamlined and consolidated analytics
Benefits
- Employee Stock Purchase Plan
- 401K with Company Match
- Medical, Dental & Vision Insurance
- Paid Parental Leave
- 9 Paid Company Holidays
- Flexible Time Off (With Manager Approval)
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
