Director Operational Excellence

Highmark Health

1d•Onsite

About The Position

Within Highmark, Delivery Management encompasses the comprehensive oversight and execution of projects and programs, ensuring the efficient and effective delivery of solutions and initiatives across the organization. The incumbent is responsible for maintaining and continuously improving the SOM, implementing corrective actions to ensure consistent 'green status' for all measured outcomes. This includes defining, tracking, and achieving Key Performance Indicators (KPIs) for the delivery management function, ensuring all metrics consistently meet or exceed target thresholds. Beyond the SOM, this position oversees a portfolio of projects aimed at improving operational deficiencies and optimizing outcomes. The incumbent leads a team dedicated to providing administrative services support to the broader delivery management function.. The Director is responsible for designing, implementing, and executing strategies using Six Sigma and Agile methodologies, assessing learning gaps, and managing change to realize the value of initiatives. Furthermore, this role owns the documentation, training, and change management of the Highmark Delivery Excellence methodology across all of Delivery Management and with other external partners. The Director will lead monthly and quarterly operating reviews with key stakeholders to present performance, action plans, and progress.

Requirements

Bachelor's Degree or 6 years of experience in an operational excellence role
10 years in Project Management
5 years in the Healthcare Industry
5 years in a Leadership role
7 years using Lean/Six Sigma or other related disciplines
Black Belt
Leading change
Written and oral presentation
Managing large scale projects
Organization and prioritization
Budget management
Financial acumen
People management

Nice To Haves

Master's Degree in Operational Excellence, Business Administration/Management, or Clinical Programs
Master Black Belt
Agile Scrum Certification

Responsibilities

Perform management responsibilities to include, but are not limited to: involved in hiring and termination decisions, coaching and development, rewards and recognition, performance management and staff productivity.
Plan, organize, staff, direct and control the day-to-day operations of the department; develop and implement policies and programs as necessary; may have budgetary responsibility and authority.
Provides direct coaching to the executive leadership team within the organization on agile and operational effectiveness in partnership with the enterprise effectiveness team through their federated model. This person would attend leadership meetings throughout the organization to present progress, influence direction, and obtain strategic direction.
Partner will all levels of management to assemble project teams and work groups to produce deliverables required to achieve the objectives of a defined project/program.
Works closely with Enterprise Effectiveness, Project Management and Change Office, HMHS, Advanced Analytics, and business owners to drive operational efficiencies.
Manage the Operational Excellence department. Develop the roadmap and priorities, define the business engagement model, and execute and deliver all identified operational improvement driven initiatives.
Work with Enterprise Effectiveness to ensure alignment on accountabilities and a consistent approach.
Lead efforts to perform analysis of enterprise-wide practices to identify opportunities for improvement. Access current processes and implement performance improvement programs.
Manage key operational initiatives through a disciplined, customer focused, program management approach; identify and resolve project and program issues.
Deliver on the core principles using Six Sigma and Agile delivery principles.
Other duties as assigned or requested.