Director, Operational Excellence - Business Transformation and Strategy Delivery

Fidelity Investments • Smithfield, RI

2d • Hybrid

About The Position

Director, Operational Excellence, Business Transformation and Strategy Delivery Note: Fidelity does not provide immigration sponsorship for this role. The Role In this role, you will be an individual contributor supporting cross-functional operating model change and transformation by analyzing and driving improvements across people, process, technology, and governance. To be successful, you possess strategic business assessment capabilities that demonstrate your ability to discern complex information and translate it into a usable framework, option framing, and measurable path to success. You will regularly collaborate with business leaders at all levels and their teams to analyze and assess processes and design, develop, and deploy solutions. Directors quickly become proficient on detailed and complicated subject matter to develop recommendations and requirements for business improvement. You will also evolve the tools and standards we apply to optimize our team's value proposition. The Team Performance Delivery is a center of excellence, serving as an internal consultancy to aid business leaders with crafting strategy and steering the development and deployment of leading practices and solutions within Fidelity’s Workplace Investing’s (WI) Sales, Service, and Operations. We deliver value across a broad portfolio of cost and revenue improvement while focusing on risk reduction, quality improvement, customer satisfaction, associate experience, and strategic enablement. Every associate has a meaningful role adding to the team’s bench strength, standard practices, and career development.

Requirements

• 8+ years of in role experience delivering quantifiable value and business performance improvement results via operational changes in large organizations
• Supporting Business Operations Teams to identify business problems, generate solutions, plan and implement changes that improve business performance
• Leading large-scale initiatives with multiple workstreams, from concept to implementation
• Working independently to achieve expected business outcomes and operational excellence
• Delivering the expected results with high Business partner satisfaction and within the schedule and budget
• Designing, redesigning, and improving business processes using six sigma, lean and quality management standard methodologies
• Experience with digital solutions and ability to facilitate operations and technical teams to automate manual processes
• Conducting process and data analysis including cost benefit analysis, modeling, process mapping, and data flows
• Business writing and creating content in PowerPoint to effectively tell a story and influence leadership across all levels
• Passion for improving all aspects of our business and removing operational friction
• Strength in translating quantitative analysis into insights that support unbiased recommendations
• Problem-solving that is underpinned by a keen understanding of objectives, an innovative spirit, and practicality
• Options and recommendations generation via top-down structuring and value analysis
• Ability to synthesize requirements for user experiences, business capabilities, and technology enablers
• Curiosity to explore root causes of ambiguous business situations through interviews, analytic research, and investigation
• Communication that is clear and concise verbally and is impactful and easy to consume in written and visual form
• Skilled facilitation of large working sessions of cross-functional team members
• Accountability for outcomes that are often achieved through partnerships and influence of peers and leaders
• Program leadership across multiple workstreams and complex business scenarios
• Adaptability to evolving and sometimes ambiguous business challenges
• Effective at navigating complexity and creating focus on what truly matters

Nice To Haves

• External management consulting or internal business center of excellence experience
• Financial Services / Benefits Outsourcing industries experience, preferred

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed
• Number of Employees: 101-250 employees