Director Operational Consulting

The Standard • Portland, OR

1d • Remote

About The Position

The next part of your journey is right around the corner — with The Standard. A genuine desire to make a difference in the lives of others is the foundation for everything we do. With a customer-first mindset and an intentional focus on building strong teams, we’ve been able to uphold our legacy of financial stability while investing in new, innovative technologies that support the needs of our customers. Our high-performance culture focused on operational excellence thrives thanks to remarkable people united by compassion and a customer-first commitment. Are you ready to make a difference? Job Summary: Assist leadership with development of organizational strategies and objectives. Lead and manage initiatives to achieve objectives across Claims. Oversee the development and reporting of operational results, forecasts and trends. Demonstrate the traits of a Lean Leader. Responsible for managing the work environment, identifying workforce needs and ensuring alignment with corporate manager expectations, values and vision.

Requirements

• Education: Bachelor’s degree in business or the equivalent combination of education and/or relevant experience required.
• Experience: Minimum 8 years of progressively responsible group disability claim experience
• 3 years of experience managing a claim team
• Strong knowledge and hands-on experience with Lean principles strongly preferred.

Nice To Haves

• Certification: Professional certification required: Rummler-Brache and CEBS preferred

Responsibilities

• Assist leadership with development of organizational strategies and objectives.
• Help identify priorities in alignment with business objectives.
• Lead and manage initiatives to achieve goals across the department.
• Collaborate and consult with key stakeholders across the enterprise and external client partners to ensure alignment and coordination.
• Manage and maintain a portfolio of projects.
• Drive execution of assigned projects and programs.
• Manage repository and documentation of standardized work processes, job instructions and job aids.
• Create and conduct programs to address business or regulatory issues.
• Act as a subject matter expert as needed.
• Develop and maintain performance management models, techniques, systems, and tools.
• Contribute to the maturation process of our reporting on operational results, forecasts, and trends.
• Analyze and interpret complex data to provide meaningful insights to leadership and employees.
• Work closely with vendors, EB Business Intelligence, EB Value Optimization Services, Learning and Development and Quality Management leadership teams.
• Oversee work of direct reports in alignment with departmental goals.
• Train staff; support continuous improvement; demonstrate leader expected behaviors; challenge the status quo.

Benefits

• A rich benefits package including medical, dental, vision and a 401(k) plan with matching company contributions
• An annual incentive bonus plan
• Generous paid time off including 11 holidays, 2 wellness days, and 8 volunteer hours annually — PTO increases with tenure
• A supportive, responsive management approach and opportunities for career growth and advancement
• Paid parental leave and adoption/surrogacy assistance
• An employee giving program that double matches your donations to eligible nonprofits and schools
• In addition to the competitive salary range below, our employee-focused benefits support work-life balance.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 501-1,000 employees