Director, OMS Digital Platforms & Experience

Exol

11d•$181,000 - $248,600

About The Position

We are seeking a Director, OMS Digital Platforms & Experience to lead the digital design and strategy for EXOL’s Order Management ecosystem. As the product owner for OMS digital platforms, you will own how OMS capabilities are surfaced across B2B portals, APIs, and internal tools. Sitting at the intersection of Product, Engineering, and Operations, you are accountable for platform usability and digital coherence—not physical execution. Exol is a joint venture between Symbotic and Softbank, pioneering warehousing-as-a-service. We specialize in automated solutions for the efficient movement of goods across retail, wholesale, and general merchandising sectors.

Requirements

Education: Bachelor’s degree in Computer Science or a related field.
Experience: Minimum 12 years in software/cloud engineering; 6+ years in a leadership role.
OMS Expertise: Deep understanding of order lifecycles, orchestration, and exception management.
Platform Skills: Proven track record leading workflow-heavy B2B or supply chain platforms in Agile environments.
Communication: Exceptional executive presence and stakeholder management skills.
Up to 10% travel; valid driver’s license required.
Ability to manage business expenses via a personal credit card for bi-weekly reimbursement.

Nice To Haves

Familiarity with WMS, TMS, ERP, and analytics ecosystems.
Experience with AI-assisted workflows and automation-first design.
Background in multi-tenant or integration-heavy environments.

Responsibilities

Platform Strategy: Define the multi-year vision for OMS digital delivery via customer portals, internal service tools, and API/EDI touchpoints.
Experience Ownership: Lead the digital design for core OMS functions, including order capture, validation, orchestration visibility, and exception handling.
Omni-Channel Leadership: Drive consistency across self-service ordering and resolution workflows, ensuring a frictionless experience for both customers and internal teams.
Operations Enablement: Partner with Ops and Service teams to build high-volume workflows that reduce manual effort and improve resolution speed.
Analytics & Insights: Own the digital experience for OMS reporting, ensuring order performance and SLA dashboards are intuitive and actionable.
Design Governance: Establish interaction standards and error-handling patterns to ensure a unified user experience across the entire OMS/WMS/TMS suite.
Team Leadership: Lead a multidisciplinary POD of UX designers, front-end engineers, and product contributors.