Director, Office Leader

CRB•Conshohocken, PA

11d

About The Position

The Office Leader serves as the senior representative of the company in their local market, reporting directly to the Regional Vice President. This role is focused on building CRB’s external presence, cultivating client and community relationships, and fostering an engaging, inclusive, and high-performing office culture. The Office Leader serves on the Regional Leadership Team (RLT) and partners closely with other RLT members, such as Project Directors, Business Development, and Directors of Operations, to ensure alignment with company and regional strategies. While P&L accountability and functional group oversight sit at the regional level, the Office Leader plays a critical role in driving business performance through active engagement in the pursuit and delivery of project work, attracting and retaining key talent, driving local growth in line with company and regional strategies, and shaping the employee experience. These business performance goals are tracked through KPIs. This position requires high levels of galvanizing energy and executive presence and requires the ability to lead through influence while demonstrating a strong commitment to CRB’s core values and a servant leadership mindset.

Requirements

Bachelor’s Degree in Engineering, Architecture, Construction Management, or similar related field
15+ years of experience, preferably in the AEC industry, with exposure to both design and construction delivery
Experience with design/build integration at a project and operational level
Experience with Business Development and Client Management
Experience with Business Operations with a proven track record of accountability and profitability
Strong leadership, interpersonal skills, emotional intelligence, and communication ability
Embodiment for CRB’s core values and cultural identity

Responsibilities

Act as the primary face of CRB in the local community, building visibility through networking, associations, and community leadership.
Partner with Regional Leadership Team to identify and develop new business opportunities, expanding client relationships, and supporting sales pursuits.
Maintain and grow relationships with existing clients to strengthen CRB’s reputation as a trusted advisor and partner.
Serve as Project Executive or Project Director on strategic projects, ensuring successful delivery and client satisfaction.
Provide executive-level oversight for key pursuits and high-risk/complex projects, collaborating with Project Operations and Risk resources to ensure compliance with company standards and Regional Leadership to ensure the project is appropriately staffed.
Support assigned Project Managers in developing win strategies, execution approaches, commercial strategies for main pursuits and mentor and develop project leadership throughout the process.
Represent the project internally in escalation issues and recurring leadership engagements.
Maintain visibility on active projects with clients as needed to reinforce trust and satisfaction.
Champion and embody CRB’s culture, values, and vision within the office.
Support recruiting, onboarding, and retention efforts in partnership with HR and regional Department Heads.
Serve as mentor, connector, and advocate for employees, fostering career development and professional growth and providing employee advocacy.
Facilitate communication between regional leadership and local staff, ensuring clarity of strategy and responsiveness to employee feedback.
Cascade company and regional strategies and progress into clear local messaging.
Ensure employees feel connected to the company’s vision, direction, and strategic goals and engaged in a broader organizational purpose translated at a local level.
Elevate local market and employee insights back to regional leadership to inform decision making.
Promote CRB’s commitment to safety and uphold safety expectations for the office environment.
Serve as the brand ambassador in the marketplace, reinforcing CRB’s reputation as a leader in integrated design and construction.