Director of Workplace Services

JLL•South San Francisco, CA

4d•$160,000 - $200,000•Onsite

About The Position

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Director of Workplace Services - JLL What this job involves - The Director of Workplace Services provides strategic operational expertise and performance enhancements for JLL staff and vendors performing soft services. This includes, but is not limited to: GMP and Non-GMP janitorial, Pest Control, Landscaping, and specialized workplace programs. You will develop service initiatives, audit performance, and ensure all work is regulatory-compliant, budget-conscious, and executed with minimal disruption to Life Science operations. What your day-to-day will look like: Proactively manage client partnerships through clear communication, deep business understanding, and exceptional service delivery that meets KPIs and satisfaction targets. Lead development and implementation of Action Plans based on client feedback to drive continuous improvement and innovation. Champion a "Safety First" culture across all sites, clients, subcontractors, and visitors while serving as technical EHS subject matter expert. Build and develop high-performing teams through skills assessment, competency development, and fostering inclusive, collaborative environments across direct and indirect reports. Maintain primary accountability for GMP and Non-GMP Janitorial and Pest Control programs ensuring regulatory compliance and rigorous quality standards. Lead service scope transitions, change-control procedures, and Business Continuity Planning across the network while supporting GxP/EH&S mandates. Identify and implement sustainable "Green Cleaning" initiatives and procurement practices aligned with client ESG goals. Manage soft services operating budgets, identifying cost-saving opportunities and value engineering solutions without quality compromise. Leverage CMMS platforms and data analytics to drive proactive decision-making and communicate action plans to account leadership. Oversee subcontractor management, procurement compliance, and support negotiation of high-value service contracts.

Requirements

BA/BS in Engineering, Facility Management, Business, or a related discipline.
Minimum of seven (7+) years of management experience in soft services, vendor management, or employee experience programs.
Proven experience in Pharma, Biotech, or Life Science sectors governed by GMP/GxP regulations.
Advanced proficiency in office software and experience with CMMS (e.g., SAP, Maximo) for data reporting.
Exceptional verbal and written communication skills with the ability to articulate risks and trade-offs to high-level stakeholders
Demonstrated experience in change management and delivering learning/development programs (soft skills, leadership, etc.).

Nice To Haves

Professional certifications such as FMP (Facility Management Professional), CFM (Certified Facility Manager), or PMP (Project Management Professional)
Experience implementing workplace experience programs and employee engagement initiatives
Experience with change management methodologies and organizational development principles

Responsibilities

Proactively manage client partnerships through clear communication, deep business understanding, and exceptional service delivery that meets KPIs and satisfaction targets.
Lead development and implementation of Action Plans based on client feedback to drive continuous improvement and innovation.
Champion a "Safety First" culture across all sites, clients, subcontractors, and visitors while serving as technical EHS subject matter expert.
Build and develop high-performing teams through skills assessment, competency development, and fostering inclusive, collaborative environments across direct and indirect reports.
Maintain primary accountability for GMP and Non-GMP Janitorial and Pest Control programs ensuring regulatory compliance and rigorous quality standards.
Lead service scope transitions, change-control procedures, and Business Continuity Planning across the network while supporting GxP/EH&S mandates.
Identify and implement sustainable "Green Cleaning" initiatives and procurement practices aligned with client ESG goals.
Manage soft services operating budgets, identifying cost-saving opportunities and value engineering solutions without quality compromise.
Leverage CMMS platforms and data analytics to drive proactive decision-making and communicate action plans to account leadership.
Oversee subcontractor management, procurement compliance, and support negotiation of high-value service contracts.