Director of Workforce Management

Trulieve•South Highpoint, FL

14d•Onsite

About The Position

If you have an interest in being part of one of the fastest growing industries in the nation in you may consider wanting to work for Trulieve! If you have a desire to help others in need through your efforts, this may be the role for you! At Trulieve, we strive to bring our patients the relief they need in a product they can trust. Our plants are hand-grown in an environment specially designed to reduce unwanted chemicals and pests, keeping the process as natural as possible at every turn. Our products are designed to alleviate seizures, severe and persistent muscle spasms, pain, nausea, loss of appetite, and other symptoms associated with serious medical conditions such as cancer. Our specially trained staff works hand-in-hand with physicians to provide the right products and the correct dosage to ensure patients get the compassionate care they need. This position forecasts, reports and directs the scheduling of staff for retail and customer service center associates while ensuring compliance with labor laws and regulations across multiple states. Directs the design of metric score cards and determines best practices to maximize employee productivity and performance while driving to remain current with industry trends. Partners to develop policies that impact work force positively and works to ensure the communication and enforcement of these policies. Analyzes real time and historical labor metrics and identifies gaps in performance.

Requirements

Strong analytical skills, detail oriented and solution focused.
Proficiency in Microsoft Excel, Word, Windows operating systems.
Proven ability to forecast revenue trends, labor trends and transactions.
Experience implementing new software/applications for WFM.
Solutions-oriented, detail-oriented individual who understands how to effectively managemultiple teams in different geographic locations.
Strong verbal, written, and presentations skills.
Able to work with minimal supervision.
Proven ability to meet deadlines with accuracy.
Proven ability to multi-task.
Demonstrated ability to quickly learn new systems and processes.
Bachelor’s Degree required. (Equivalent work experience may be substituted for educationalrequirements).
At least 5 years’ scheduling experience and managing a Workforce Management team preferred.
5 plus years managing/leading a high functioning team.

Nice To Haves

SAP, Success Factors, Power BI experience is preferred but not required.

Responsibilities

Monitor and forecast labor costs and adjust staffing levels accordingly to deliver on the financial budget.
Develop and implement workforce management strategies that align with business objectives.
Manage scheduling and allocation of resources required for retail and customer service center operations.
Implement effective communication channels to ensure clear and timely communication between management and employees.
Develop and maintain employee engagement and retention programs to support a positive workplace culture.
Collaborate with other departments to develop and implement training programs to enhance employee skills.
Assist in selection and implementation of WFM system.
Stay current with industry trends and best practices to ensure competitiveness and innovation.
Develop and maintain staffing plans and schedules to ensure adequate coverage.
Monitor and analyze employee productivity and performance to identify areas for improvement.
Ensure compliance with labor laws and regulations.
Coordinate with other departments to optimize workflow and maximize productivity.
Develop and implement policies and procedures to improve efficiency.