Director of Web Services

Educause

5h•Remote

About The Position

The Director of Web Services has primary responsibility for the EDUCAUSE web ecosystem. The Director leads EDUCAUSE web strategy, recommending and championing best practices in design, strategy, accessibility, analytics, and governance. The Director leads a team that is responsible for EDUCAUSE web sites, EDUCAUSE SaaS tools used to serve member needs, and the data integrations required for all systems to interoperate efficiently and effectively. The Director is responsible for planning and management of a dedicated budget and leads the Web Services team. The Director also coordinates training for Web Services portfolio items as needed.

Requirements

BA or BS in information technology or related field or equivalent academic and work experience is required.
Minimum 10-15 years experience with web technologies required.
Minimum 5 years leadership experience in web roles required.
Extensive experience building stakeholder alignment required.
Excellent communication and persuasion skills required.
Proven experience as web technology director or similar role.
Demonstrated technical know-how in content management systems and processes and up-to-date knowledge of digital production trends and tools.
Experience developing and leading systems and processes to support content development by content owners, with thorough attention to customer service and exceeding the needs of stakeholders.
Excellent attention to detail and knowledge of web architecture and website design and development.
Experience in analysis, implementation and evaluation of web systems and their specifications.
Proficiency in user and marketing interface design, usability methodology, CMS, and browser capabilities.
Expertise in SEO best practices and Google Analytics management.
Advanced project/time management, leadership, and organizational skills, the ability to work both independently and collaboratively, and ability to juggle multiple projects in a fast-paced environment and meet deadlines.
Excellent communication and active listening skills and demonstrated record building relationships with diverse stakeholders and colleagues.
Experience in controlling information technology budget.
Excellent organizational and leadership skills.
Outstanding communication abilities.

Responsibilities

Supervise four direct reports.
Build organizational buy-in for a unified web presence for EDUCAUSE.
Develop and lead web governance efforts.
Develop objectives, strategies, budgets, and measures for EDUCAUSE web initiatives.
Develop and implement a strategic website roadmap based on website customer and staff needs using existing data, feedback, and new research.
Actively gather feedback and analyze data from website users and internal stakeholders.
Develop a strategic plan for web and mobile initiatives; align with digital strategy.
Advocate for member-centered, context-aware, highly functional design on all platforms (web, mobile, etc.).
Design and maintain best-practices-based information architecture.
Develop a prioritization process for selecting and funding web investments.
Maintain a sustainable technical stack that meets the needs of the organization effectively.
Identify, resource, and maintain compliance with relevant accessibility standards.
Ensure effective utilization of AI services to meet the needs of human and agentic site visitors.
Own web analytics strategy, partnering with internal BI team when needed.
Select and implement technologies that support organizational goals.
Lead evolution of EDUCAUSE web properties, staying abreast of and making recommendations based on developing trends and technologies.
Create and lead a cross-functional web governance team.
Act as business owner for web ecosystem vendors.
Collaborate with Vendor and Compliance Manager on assessing and reviewing vendor performance on an annual basis.
Champion best practices for contemporary usability and user experience for human and agentic site users.
Oversee the maintenance and improvement of the current website.
Lead efforts to develop new web features as required by the business.
Direct and prioritize the work of internal and contracted web development resources.
Lead web projects from requirements definition through deployment.
Identify schedules, scopes, budget estimations, and implementation plans, including risk mitigation for web projects.
Coordinate internal and external resources to ensure that projects adhere to scope, schedule, and budget.
Analyze project status and, when necessary, revise the scope, schedule, or budget to ensure that project requirements can be met.
Establish and maintain relationships with relevant internal stakeholders, providing regular contact on project status and changes.
Work closely with Web Services and other technical teams to ensure integration with enterprise technology systems as required.
Lead efforts to provide timely, efficient customer support and issue resolution for web services.
Collaborate with CIO to identify adequate staffing levels within the department.
Lead the recruiting and selection process when vacancies occur.
Provide direct reports with professional development opportunities including training, coaching, work direction, motivation, feedback and recommendations for rewards and corrective action.
Lead and prioritize work of Web Services team, including performance reviews.
Identify skill gaps on team and work with team members to upskill.
Responsible for training Web Services team for current and emerging skill needs.
Act as owner and steward of the dedicated Web Services budget.
Monitor budgeted program expenditures and ensure that programs operate within the approved budget.
Identify and evaluate the budgetary risks associated with program activities and take appropriate action to control the risks.
Act as a good steward of EDUCAUSE financial and other resources.
Work to identify, develop, and achieve annual revenue targets.
Represent EDUCAUSE in a professional manner at all times.
Engage with co-workers in a civil, caring, respectful way.
Advance the mission and vision of EDUCAUSE.
Participate in EDUCAUSE events and activities as needed.
Perform duties, responsibilities, and activities as assigned, which may change with or without notice.

Benefits

Medical, Dental, and Vision
2-for-1 employer match to your 403(b) retirement plan; up to 10% of your base salary
Employer-paid Life and AD&D, Short‐Term Disability, and Long‐Term Disability
15 days of vacation and 6 days of personal time annually
9 paid holidays
One week of paid time off when offices are closed between Christmas and New Year’s Day
36-hour work week (without any reduction in pay) amounting to 26 additional days of paid time off each year
Employee Assistance Program (EAP)
Emergency Travel Assistance
Professional development assistance
Monthly connectivity reimbursement