Director of Volunteer Services – Hospice Care

Transitions Hospice - Corporate•Elk Grove Village, IL

just now•Onsite

About The Position

At Transitions Hospice, volunteers are a cornerstone of the care delivered, supporting patients, honoring veterans, and assisting grieving families. The organization is seeking an enterprise-minded leader to own and elevate its volunteer program across four states. This role involves building the necessary systems, standards, and accountability structures to enable local teams to thrive, while ensuring every branch remains compliant, survey-ready, and aligned with the mission. The ideal candidate is a builder who appreciates data and desires their work to significantly impact patients and their families.

Requirements

Bachelor's degree in Social Work, Healthcare Administration, Nonprofit Management, Psychology, or a related field
5+ years of experience in hospice or a related healthcare setting
2+ years in volunteer management or coordination
Multi-site or multi-state program management experience
Demonstrated experience building or redesigning enterprise-level volunteer programs — not solely maintaining existing ones
Experience designing dashboards, audit systems, and corrective action processes at an enterprise scale
Comfort presenting data, managing KPIs, and reporting program performance to senior leadership

Nice To Haves

Master's preferred

Responsibilities

Owning full compliance with 42 CFR § 418.78 and all state volunteer program regulations across every licensed location
Building and maintaining a comprehensive performance dashboard tracking volunteer utilization, recruitment pipeline, retention, and documentation compliance
Running monthly enterprise performance reviews across all branches — identifying outliers and driving corrective action to closure
Leading a recurring branch audit cadence and owning the organization's standing survey readiness process
Serving as the primary champion for the We Honor Veterans (WHV) program — overseeing veteran-specific training, pinning ceremonies, and community partnerships
Indirectly supervising volunteer coordinators across IL, IN, MI, and OH, providing coaching, performance management, and professional development
Developing training curricula and documentation standards for volunteers and coordinators, in collaboration with the Clinical Education team
Building strategic partnerships with faith communities, universities, veteran service organizations, and civic groups
Presenting program performance reports to senior leadership, quality teams, and compliance committees