Director of Veterans Programs

Solace

1d • Remote

About The Position

Healthcare in the U.S. is fundamentally broken, with 88% of U.S. adults lacking the health literacy to navigate it without help. Solace aims to simplify healthcare by pairing patients with expert advocates and providing tools for better decision-making and outcomes. Solace is a Series C startup, founded in 2022 and backed by several prominent capital firms. The U.S. based team is lean, mission-driven, and rapidly expanding. Solace emphasizes urgency, precision, and heart, seeking individuals who want to challenge themselves and perform their best work alongside a dedicated team. Veterans living with serious medical conditions often face a fragmented and difficult-to-navigate private healthcare system outside of the VA. Solace currently assists many Veterans with their Medicare and Medicare Advantage benefits and is looking to expand its services. The Director of Veterans Health Programs will lead Solace's strategy for serving Veterans at scale. This role combines healthcare operations, federal systems knowledge, and mission-driven advocacy. The Director will be responsible for external partnership development with federal and non-federal organizations serving Veterans, developing a strategy for partnering with the VA, and overseeing the internal operational infrastructure for Solace's Veterans programs. This is a high-visibility role with significant ownership, focused on building a new program with strong team support and a clear mandate.

Requirements

• Deep familiarity with Veterans healthcare, VA’s community care programs, and how VA healthcare operations actually work in practice
• A track record of building programs and partnerships and an understanding of complex federal healthcare environments
• Exceptional communication skills — equally comfortable presenting to senior federal officials and coaching a frontline advocate
• Ability to engage with federal partners, particularly the VA, to lead partnership discussions
• Genuine passion for Veterans and ensuring they receive the care and services they have earned
• Previous leadership experience in the VA healthcare system (medical center, VISN, or national level) or clinical background (MD, RN, PsyD, LCSW, or similar) with VA experience
• Prior experience working with Veteran Service Organizations or other large organizations who are dedicated to serving Veterans
• Familiarity with TRICARE, Medicare, and Medicare Advantage as they intersect with VA benefits
• Experience in early-stage or high-growth companies where you've had to build programs from scratch
• Applicants must be based in the United States

Responsibilities

• Lead Solace's development of a strategic plan to serve Veterans as we scale, including opportunities to engage with the VA on potential partnerships
• Build and sustain relationships with Veteran Service Organizations (VSOs) to expand Solace's reach and credibility with the Veterans community
• Develop clinical protocols, referral pathways, and operational workflows that enable Solace advocates to deliver exceptional care navigation for Veterans
• Serve as the internal expert and voice for Veterans care — educating advocates, physicians, and product teams on VA system navigation, benefits, and Veterans-specific needs
• Collaborate with Solace's Product and Revenue Cycle Management teams to build scalable tools and processes for Veterans programs
• Identify and track quality metrics; drive continuous improvement in outcomes for Veteran members
• Represent Solace in conversations with Congressional stakeholders and federal healthcare policy forums as needed

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed
• Number of Employees: 1-10 employees