Director of Technical Programs

Personified Tech

2d

About The Position

The Technical Programs Director is a key leadership role responsible for the strategic oversight and successful execution of all technical programs across Personified. This position will lead and mentor a team of Technical Programs staff, manage the accounts of strategic clients, and ensure the delivery of high-quality and impactful projects that meet client expectations and exceed business objectives. The ideal candidate will be a visionary leader with a proven track record of success in managing complex projects, building and motivating high-performing teams, and driving continuous improvement.

Responsibilities

• Lead, mentor, and develop a high-performing client service delivery team responsible for the onboarding of new clients, ongoing account management, upsell, and project management of additional service delivery.
• Conduct regular project status and materials reviews and provide strategic guidance to the service delivery team as well as cross-functional project teams.
• Establish and maintain strong relationships with key stakeholders across all departments (e.g., Partnerships, Engineering, Client Support).
• Other duties as needed.
• Develop and maintain a number of strategic customer accounts through active account management, relationship development, and proactively assessing upsell opportunities.
• Build and sustain long-term, high-level relationships with C-level stakeholders, decision-makers, and influencers within assigned strategic accounts.
• Create and execute comprehensive strategic account plans that define mutual performance objectives and critical milestones.
• Define and implement best practices and methodologies for project management across the organization.
• Proactively identify process improvements and mitigate potential risks and challenges, related to project delivery to ensure projects are delivered efficiently and on time.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed