Director of Venue Operations | Full-Time | Durham Convention Center

Oak View Group•Durham, NC

12d•$70,000 - $80,000

About The Position

In consultation with the General Manager, the Director of Venue Operations manages, supervises, and coordinates the day-to-day operations of the Convention Center including but not limited to maintenance, repair, set- up/changeovers, custodial/housekeeping, landscaping/grounds keeping, equipment safety, IT and AV partner interface and capital projects. This employee also provides overall administrative planning, direction, and policies to operating managers and supervisors, assuring the highest quality service program to assure booking and rebooking of events . The Director of Operations ensures an effective and cost-efficient program by controlling departmental operating budget while providing highly responsible staff assistance to the General Manager. This role pays an annual salary of $70,000-$80,000 and is bonus eligible

Requirements

B.S. or B.A. degree from an accredited college/university.
5-7 years’ experience in facility operations management.
Must show demonstrated knowledge of physical plant management, supervisory skills and experience in work crew supervision in facility operations.
Experience in a public facility highly preferred.
Experience with operational characteristics, services and activities of a public facility maintenance programs including building construction, mechanical equipment repair, and grounds maintenance.
Knowledge of principles and practices of budget preparation and control.
Knowledge of OSHA requirements.
Basic Knowledge of boilers, chillers, refrigeration and ice making
Basic Knowledge of Fire Alarm / Fire Protection systems
Knowledge of basis IT functions with ability to interface knowledgeably with contractors, staff and clients for the provisions of IT services including but not limited to internet services, Wi-Fi, local network, computer equipment procurement and set-up.
Knowledge of Event presentation and event production needs
Knowledge of pertinent Federal, State, and local laws, codes, and regulations.
Knowledge and experience of facility operations including drayage, decorators, maintenance, housekeeping, trades, audio-visual, IT, electrical, equipment, etc.
Advanced computer proficiency and Microsoft products knowledge, to include: Excel, Word and Outlook.
Must be constantly aware of changing events, such as staff or supply shortages.
Working knowledge of equipment safety.
Ability to supervise the work of others.
Ability to communicate with employees, co-workers, volunteers, management staff and guests in a clear, business-like and respectful manner which focuses on generating a positive, enthusiastic and cooperative work environment
Ability to speak, read and write in English
Ability to work well in a team-oriented, fast-paced, event-driven environment
Ability to work a variable schedule: evenings, weekends and holidays as required.
Excellent customer service skills.

Responsibilities

Oversees overall daily operation and maintenance of the facility and all systems. This includes HVAC , IT, AV, electrical, plumbing, commercial kitchen equipment fire protection, life safety, workplace safety, communications, pest control, custodial services, etc.
Establish and maintain effective working relationships with those contacted in the course of work.
Participate in the development and administration of the facility’s operations and capital budgets; forecast of additional funds needed for staffing, equipment, materials, and supplies; monitor and approve expenditures; implement adjustments as necessary.
Oversees the advancing and communicating of event information to the appropriate departments and staff.
Plan, direct, coordinate, and review the work plan for facility maintenance and operations; meet with staff to identity and resolve problems; assign work activities, projects and programs; monitor work flow; review and evaluate work products, methods and procedures.
Oversees the operation of event set-up and tear-down, i.e. stage risers, dance floor, pipe and drape, chairs, signs, banquet functions, etc.
Direct and monitor the work of contractors, engineers, and architects on building projects, maintenance and services.
Acts as liaison with City and County Services for numerous facility related functions including and not limited to City Codes, Building Safety, Police and Fire, Parking, Health Department, Licenses, Permits, Inspections, and warranties.
Select, train, motivate and evaluate staff; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline and termination procedures.
Order supplies and materials for Operations programs within budget guidelines; receive and maintain supplies.
Verify the processing of employee time sheets and accounts for labor, material and utility costs by event and cost category.
Develop and maintain Capital Improvement Project reports and recommendations for the facility.
Attend internal meetings representing the operations department and represent the facility at external meetings as deemed necessary.
Develop and implements standard operating procedures for each area of responsibility, including an effective preventive maintenance program.
Organize and execute training and safety programs for all staff.
Prepare and present staff reports and other related correspondence.
Keep cost records of work performed and make cost estimates as requested.
Responsible for Health & Safety compliance.
Maintain hazardous materials communication program, and material safety data sheets; maintain knowledge of changes in pertinent Federal, State and Local regulations.
Develop and update comprehensive management reports and manuals (i.e. Operations Manual, Annual Preventative Maintenance Plan, Annual Facility Report, Fire Code Rules & Regulations, etc.) for each area of responsibility, including an effective preventative maintenance program.
Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service.
Conduct a variety of organizational and operational studies; recommend modifications to programs, policies, and procedures as appropriate.
Establish and maintain effective working relationships with staff, contractors, facility stakeholders and facility users.
All other duties as assigned by the General Manager.