Director of Value Services Business Planning, Analytics & Operations

Coupa Software, Inc. • Denver, CO

5d

About The Position

We are seeking a Director of Business Planning, Analytics & Operations to drive the financial and operational strategy for Value Services (Professional Services, Customer Success, Support, and Education). In this role, you will own the business operations framework and analytical rigor that enable the achievement of our financial targets more predictably and at scale.
Reporting to the VP of Value Services Operations, you’ll lead a team of analysts and operations managers spanning sales operations, delivery operations and business analytics. You will serve as a partner to our business leaders, owning the business rhythm - bookings and revenue forecasting, capacity optimization, and performance analytics - that underpin our growth.

Requirements

• 10-12+ Years in a Business Operations, FP&A, or Sales operations, with at least 3+ years in a people management role providing business guidance and prioritization
• Proven experience executing forecasting processes and capacity models in a professional services or SaaS environment where data insights enabled business decisions
• Deep understanding of Services P&L (Gross Margin, Utilization, Bill Rates, Backlog) and Saas metrics (NRR, GRR, Churn)
• Mastery of financial modeling and data synthesis. Experience with SFDC and PSA tools (Certinia/Financial Force, Rocketlane, OpenAir) and BI platforms is highly preferred.
• Proven ability to synthesize complex data into clear, concise summaries for stakeholders and leadership.
• Track record of operating in ambiguity and building structure where none existed.

Responsibilities

• Orchestrate the operational rhythm of the business: drive the weekly forecast reviews and quarterly business reviews (QBRs), ensuring availability and accuracy of data and insights.
• Architect demand and capacity models: build models that provide visibility into resource needs vs. incoming demand or customer growth across services and customer success, supporting leadership to make data driven capacity and margin decisions.
• Budget and Performance management: partner with finance and leadership on budget performance vs. plan, proactively identifying drivers and root causes of variances in revenue and gross margin.
• Support annual planning cycles: translating financial targets and strategic priorities into operational plans and resource requirements across Value Services.
• Build operational discipline and scale: establish process and reporting frameworks and SOPs that enable operational simplicity, consistency, scale.
• Lead and mentor the team; foster a culture of accountability and accuracy, providing hands-on support for complex analysis and modeling when needed

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees