Director of User Services - Management Information Systems Supervisor 2

Minnesota State Colleges and Universities•Saint Paul, MN

10d•$38 - $65

About The Position

The Saint Paul College Information Technology department is dedicated to meeting the evolving educational needs of our community by fostering knowledge, skills, and values in a supportive environment. We are committed to inclusive excellence and preparing all students and employees for success. Effective communication and collaboration within a diverse community are essential for this role. In this capacity, the Director is responsible not only for leading the Information Technology Services Service Desk, but also for championing a culture of collaboration and mutual support across all team members within the department. The Director ensures that every team member, regardless of their specific function, actively contributes to the department’s overall success. It is imperative that all staff work together harmoniously, avoiding friction both within the team and in interactions with college stakeholders. Additionally, the Director must ensure that all departmental activities and initiatives are aligned with and support the institution’s strategic plans and priorities. By doing so, the Director helps drive the college’s mission forward and ensures that technology services are a key enabler of institutional success

Requirements

Three years experience managing and delivering complex technology projects
Experience leading a technology services team, fostering a culture of collaboration, mutual support, and shared success across all department members.
Demonstrates effective communication skills with internal and external stakeholders on technical and project-related information.
Experience providing timely and efficient technology services to students, faculty, and staff.
Knowledge of information technology functions, including service desk operations, hardware/software support, instructional technology, and IT service management tools.
Ability to manage and resolve conflicts constructively, maintaining a harmonious work environment and preventing friction within the team or with college stakeholders.
Experience in budget planning, resource allocation, and procurement.

Nice To Haves

Master’s degree from an accredited college or university in computer science, information technology, management, or a related field, demonstrating advanced knowledge and leadership preparation.
ITIL certification and proven experience implementing ITSM best practices, including the development and standardization of processes and procedures that elevate organizational maturity (e.g., moving from ad hoc to defined and managed practices).
Demonstrated ability to design, implement, and continuously improve service level agreements (SLAs) and key performance indicators (KPIs), using metrics, surveys, and reporting to drive accountability and service excellence.
Experience supporting and optimizing learning management systems (such as Desire2Learn Brightspace),a variety of audio-visual and multimedia equipment and processes, or other advanced instructional technologies, ensuring robust, standardized, and scalable solutions for the academic environment.
Significant experience with budget development and management, purchasing processes, and vendor relations, ensuring technology investments are strategic, cost-effective, and aligned with institutional priorities.
Demonstrated ability to lead organizational change initiatives using established frameworks such as Kotter’s 8-Step Change Model, fostering buy-in, communication, and sustainable adoption of new processes and technologies.
Demonstrating a proven track record of resolving conflicts constructively to maintain a harmonious, high-performing team environment, and collaborating with diverse teams to achieve organizational goals.

Responsibilities

Lead, manage, and supervise assigned technology services team members, fostering a collaborative and inclusive environment.
Lead, manage, and supervise campus technology service and support areas to ensure high levels of availability, efficiency, customer satisfaction, and cross-functional collaboration.
Support project management across Network Services and Service Desk by developing and leading technical services projects that streamline, enhance, and implement new services, processes, and procedures—always in alignment with institutional strategic plans and fostering cross-team collaboration
Manage budgets and assist the CIO with overall technology and information services budgetary planning, implementation, and administration, ensuring fiscal responsibility and alignment with institutional priorities.
Oversee various IT-related communications for accurate, timely, and clear information disbursement, ensuring all messaging supports collaboration and institutional goals.
Contribute as a lead member in planning and implementing campus strategic goals, particularly those related to technology, and ensure all departmental activities are aligned with the institution’s mission and initiatives.

Benefits

11 paid Holidays
Vacation Time
Sick Time
six weeks of Paid Parental Leave
low cost medical and dental insurance with low deductibles ($250 - $1500)
a Pension Plan
457(b) and 403(b) retirement plans and other retirement investment options
pre-tax medical and dental expense (with roll-over option) and dependent care accounts
employer paid life insurance
short and long term disability
professional development and a tuition waiver program for employees and their dependents