Director of Truckload Strategy

eShipping, LLC•Columbia, SC

About The Position

Director of Truckload Strategy is responsible for leading key operational initiatives, opportunities for automation, business analysis, and reporting in support of corporate goals, department goals, and strategic continuous improvement projects. The Director of Truckload Strategy interacts with Sales, Solutions, FTL and LTL carriers, all operations teams, Account Management, and executive teams regularly. This individual serves a critical role in serving our customers by driving operational efficiencies and promoting growth.

Requirements

Ability to work independently with minimal leadership oversight
The ability to effectively interact with Sales, Solutions, Account Management, and Executive teams
Excellent customer service, time management, and prioritization skills
Excellent oral and written communication skills in person and via phone
Ability to understand, interpret, and explain complex and abstract analytics
Able to utilize sound, independent judgment and make responsible decisions and recommendations
Excellent follow-through and detail orientation
Able to effectively utilize computer programs including Word and Excel and transportation management system
Ability to work with a variety of people and personality types
Able to work within a fast-paced team environment
Work after hours as necessary to meet customer needs
High school diploma or equivalent
5+ years of industry experience
2+ years of management experience

Responsibilities

Develop & maintain a strategy for growth and retention of new and existing FTL customers
Regularly attend Enterprise Sales internal and external persuasion calls/meetings to provide detailed insight into the FTL mode and its operations
Develop SOP’s, KPI’s, and other measurements while onboarding new customers and ensure these are met and reported upon regularly for all customers
Develop & maintain overall & customer specific carrier metrics/scorecards to drive service improvement
Develop & maintain expert understanding of the domestic transportation markets
Establish good relationships and trust with individuals across all offices and departments to foster collaboration and gain insight into operations.
Support eShipping business unit's responsibility for continuous improvement through analysis leading to improved business processes, systems utilization, visibility, and automation
Identify and drive opportunities to automate operational processes and create efficiencies.
Provide leadership and development to the team exemplifying eShipping’s core values, mission statement and culture through the practice of our 5 E’s. Minimum of 1-2 days/year dedicated to personal development and teamwork
Other administrative duties as assigned
Develop & Maintain knowledge of applicable pricing agreements, contracts, and protocols
Maintain knowledge of and expertise in McLeod and other operational systems.
Maintain knowledge of transportation and logistics