Director of Transitional Care - HH

ROCKY MOUNTAIN CARE GROUP•Woods Cross, UT

16d

About The Position

Growth and development of census and continuum of care services. Completes day-to-day tasks regarding monitoring admissions, transitions to RMC continuum of care, marketing, and/or transfer of residents in accordance with local, state and federal standards and regulations, as well as established location policies and procedures. The Director of Transitional Care provides strategic and operational leadership to the Transitional Care Specialist team across home health and hospice locatioins, ensuring excellence in outcomes, patient satisfaction, and seamless integration within the Rocky Mountain Care (RMC) continuum of services. The Director collaborates closely with the Administrator, Regional Directors, Clinical Operations, and Business Development to support census growth, regulatory compliance, and the delivery of a consistent five-star patient experience.

Requirements

Demonstrates an understanding of arithmetic and analytical principles necessary for evaluating outcomes and operational performance.
Must have a minimum of three (3) years of experience in transitional care, post-acute case management, or Home Health/ Hospice leadership; five (5) years preferred.
Bachelor’s degree in Nursing, Healthcare Administration, or related field required; Master’s degree preferred.
In-depth knowledge of Medicare, Medicaid, insurance authorization processes, and post-acute care transitions.
Demonstrated success leading teams to achieve measurable outcomes in readmission reduction, length-of-stay optimization, and quality metrics.
Strong communication, leadership, and relationship management skills with the ability to partner across multiple service lines and community providers to drive growth and clinical outcomes.
Proven ability to analyze data and trends to improve patient experience, financial performance, and transitional care outcomes.
Ability to read, write, speak and understand the English language.
Must be a supportive team member, contribute to and be an example of team work.
Ability to make independent decisions when circumstances warrant such action.
Ability to deal tactfully with personnel, residents, family members, visitors, government agencies/personnel and the general public.
Must have patience, tact, and willingness to deal with difficult residents, family and staff.
Must be able to relay information concerning a resident’s condition.
Must not pose a threat to the health and safety of other individuals in the workplace.
Must be able to move intermittently throughout the workday.
Meets general health requirements according to facility policy, including medical and physical exams and checking immunity status to various infectious diseases.
Ability to work beyond normal working hours and on weekends and holidays when necessary.
Ability to assist in evacuation of residents during emergency situations.
Ability to bend, stoop, kneel, crouch, perform overhead lifting and perform other common physical movements as needed for the position.

Responsibilities

Directs and supports Transitional Care Specialists in daily execution of referral management, admission processes, and care transition coordination.
Establishes outcome-driven goals related to hospital readmission rates, referral conversion, patient satisfaction, and census growth.
Monitors and reports key performance indicators (KPIs) monthly to ensure consistent progress toward organizational objectives.
Partners with Business Development, Central Intake, Social Services, and Nursing Leadership to create a culture focused on outcomes, accountability, and collaboration.
Oversees the onboarding, education, and performance management of Transitional Care Specialists, ensuring consistent application of RMC’s standards and best practices.
Leads initiatives to reduce hospital readmissions, enhance length-of-stay efficiency, and improve discharge outcomes.
Utilizes data analytics to evaluate referral patterns, payer trends, and care transitions for ongoing process improvement.
Collaborates with location and regional leadership to align outcome metrics with the organization’s Quality Assurance and Performance Improvement (QAPI) program.
Promotes evidence-based practices that enhance continuity, patient satisfaction, and overall clinical outcomes.
Implements corrective actions for locations not meeting outcome benchmarks, providing targeted training and ongoing support.
Fosters open communication and coordinated care among the interdisciplinary team (IDG), hospital partners, and post-acute service lines (SNF, Home Health, Hospice, Assisted Living).
Ensures timely and accurate communication of referral status, admission updates, and discharge planning activities.
Serves as liaison to hospital case management, provider groups, and community agencies to strengthen referral relationships and streamline patient transitions.
Partners with the Business Office to maintain financial integrity through accurate payor verification and timely authorization management.
Champions RMC’s Five-Star Service Model, ensuring Transitional Care Specialists deliver a compassionate, informed, and proactive experience from admission through discharge.
Reviews patient and family feedback, leading service recovery efforts when needed.
Conducts regular rounding with Transitional Care Specialists to ensure adherence to communication standards and timely follow-up on patient transitions.
Tracks and analyzes patient satisfaction scores and implements targeted improvement initiatives.
Collaborates with marketing and external relations teams to increase facility census and strengthen RMC continuum utilization.
Develops relationships with hospitals, provider networks, and community partners to promote RMC’s integrated post-acute care services.
Ensures each facility’s Transitional Care team educates patients and families on available RMC services (e.g., Home Health, Hospice, Assisted Living).
Participates in regional strategy meetings to align business development and care transition initiatives with enterprise goals.
Promotes teamwork, mutual respect, and effective communication.
Promotes safe work practices, safety rules, and accident prevention procedures to prevent employee injury and illness.
Treats all residents with dignity and respect. Promotes and protects all residents’ rights.
Establishes a culture of compliance by adhering to all facility policies and procedures. Complies with standards of business conduct, and state/federal regulations and guidelines.
Follows appropriate safety and hygiene measures at all times to protect residents and themselves.
Maintains confidentiality of protected health information, including verbal, written, and electronic communications.
Reports noncompliance with policies, procedures, regulations, or breaches in confidentiality to appropriate personnel. Reports any retaliation or discrimination to HR or compliance officer.
Reports any allegations of abuse, neglect, misappropriation of property, exploitation, or mistreatment of residents to supervisor and/or administrator. Protects residents from abuse, and cooperates with all investigations.
Reports any occupational exposures to blood, body fluids, infectious materials, and/or hazardous chemicals in accordance with facility policy.
Participates in all life safety and emergency drills and trainings. Fulfills responsibilities as assigned during implementation or activation of the facility’s emergency plan.
Reports work-related injuries and illnesses immediately to supervisor.
As a condition of employment, completes all assigned training and skills competency.
Follows established infection control policies and procedures.