Director of Tram Operations and Facilities

Goldbelt • Juneau, AK

10d • $112,000 - $137,750

About The Position

The Director of Tram Operations and Facilities provides executive leadership and strategic oversight for all aspects of Goldbelt Tramway’s aerial tram operations, facilities, infrastructure, and maintenance programs. This role ensures the safe, reliable, and efficient operation of the tram system while maintaining a high-quality guest experience and safeguarding the company’s physical assets. The Director leads multidisciplinary teams, oversees capital planning and regulatory compliance, and collaborates closely with executive leadership to support long-term tourism, operational, and revenue goals.

Requirements

• Deep expertise in aerial tramway operations, mechanical systems, engineering principles, and facility infrastructure management
• Strong understanding of maintenance planning, asset management programs, and reliability engineering best practices
• Knowledge of safety standards and regulatory frameworks governing aerial tramways and amusement transportation systems
• High proficiency in risk assessment, incident response, and emergency operations
• Leadership excellence with the ability to motivate skilled technical and operational teams under demanding conditions
• Strong budgeting, capital planning, and project management skills, including experience managing contractors and engineering consultants
• Ability to communicate clearly with technical staff, executives, regulators, and public stakeholders
• Strong customer-service mindset and understanding of guest operations in a tourism environment
• Bachelor’s degree in Engineering, Operations Management, Facilities Management, or related field; equivalent experience considered
• Ability to obtain and maintain applicable certifications or licenses required for tram operations leadership
• Minimum 8+ years of progressively responsible experience in tramway operations, lift systems, mechanical or industrial operations, facilities management, or related fields
• Minimum 5+ years of supervisory or managerial experience leading diverse technical or operational teams.
• Experience with budget management and forecasting
• Experience with regulatory compliance and technical documentation requirements
• Ability to work in a mountain environment with variable weather, heights, and physically demanding terrain
• Ability to work flexible hours, including weekends and holidays, as needed
• Ability to successfully pass background check

Nice To Haves

• Certification in safety or transportation management
• Certification such as Ropeway Operations (e.g., NARSO), Facility Management Professional (FMP), or Project Management Professional (PMP)
• Prior experience with aerial tramways, ski lifts, ropeways, or related transportation systems
• Experience working within Alaska Native corporations or tourism organizations.
• Background in large-scale facility operations, resort operations, or high-volume guest attractions

Responsibilities

• Provide strategic direction and daily leadership for tram operations, facilities maintenance, and technical services to ensure safe and consistent performance
• Direct, manage, and mentor operations managers, maintenance supervisors, technicians, and facilities staff, fostering a culture focused on excellence, safety, customer service, and continuous improvement
• Oversee all aspects of tram system functionality, including mechanical, electrical, structural, and emergency response readiness.
• Develop and manage preventive maintenance programs, inspections, equipment testing schedules, and reliability initiatives in accordance with industry standards, manufacturer specifications, and regulatory requirements
• Ensure full compliance with Aerial Tramway codes, OSHA, state regulations, and internal safety policies. Coordinate required inspections and certifications with engineering partners and regulatory bodies
• Lead facilities management across the Tramway Summit and Base, including buildings, grounds, utilities, and environmental systems
• Plan, justify, and manage capital improvement projects, major repairs, and large-scale equipment upgrades; oversee contractors, vendors, and engineering partners
• Drive operational performance through data analysis, service reliability tracking, downtime mitigation, and process optimization.
• Oversee emergency preparedness and response plans, ensuring staff readiness and clear procedures for system stoppages, evacuations, and guest safety incidents
• Manage operational budgets, capital budgets, resource allocation, purchasing, and cost control, ensuring financial efficiency and alignment with strategic goals
• Partner with F&B, retail, guest services, tourism, and hospitality leadership to ensure a seamless, safe, and memorable visitor experience aligned with Goldbelt cultural values
• Represent Goldbelt Tramway in internal committees, community channels, regulatory discussions, and stakeholder partnerships
• Perform other duties as assigned

Benefits

• As an employee, you'll enjoy a comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) plan with company matching, tax-deferred savings options, supplementary benefits, paid time off, and professional development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 501-1,000 employees