Director of Training & Culture

Garden of the Gods Resort and Club•Colorado Springs, CO

28d

About The Position

This leadership position will be knowledgeable and ideally have experience in hospitality operations and have experience developing and delivering training. This position will work closely with the Director of Human Resources, The Human Resources Generalist and Resort & Club Operations Managers, and be part of L10. This position will ensure training processes, SOP's and training logs are in place in all departments along with department training tools. This position will also identify opportunities for operational excellence and improvements. Essential Functions: Be familiar with all operational leaders and their department duties and responsibilities. Map out monthly, quarterly, annual training calendar ensuring training supports and aligns resort goal of excellence. Identify all current training materials that exist throughout Garden of the Gods Resort & Club. Edit, amend and develop training materials as deemed as a priority for Garden of the Gods Resort & Club, e.g. Food & Beverage, Front Office. Work closely with the Human Resources Generalist / Human Resources Manager on steps for new employees following Orientation Day 1 to include providing luxury service standards training and any specific departmental / divisional orientation following Orientation Day 1 for specific new employees, e.g. Food & Beverage, Rooms Division, etc. Ensure that all training tools are being used and implemented in the departments, e.g. Training manuals, training checklists, etc. Provide recommendations for operational changes and improvements. Provide recommendations for culture adoption and adherence throughout the property. Ensure all training materials are kept current and up to date to ensure compliance with service standards and any state and government standards. Collaborate with all departments and teams to ensure training aligns and exemplifies the desired culture and philosophies of Garden of the Gods Resort & Club. Create engaging training materials and resources to include e-learning, workshops, manuals and interactive sessions. Partner closely with all operational leaders and Human Resources to align talent and business needs. Other projects / duties as assigned by the Managing Director. Deliver "I Am Proud" service standards and department-specific signature touch points. Establish cross-departmental channels of communication among teammates that are consistent and complete. Additional Duties and Responsibilities: Greet every guest, member, and team member with "I Am Proud" standards and set a positive tone for every interaction. Provide extraordinary service that is "Enriching by Nature." Uphold the Garden of the Gods Resort and Club's brand, culture, vision, mission, and values. Be empowered to make things go right if they go wrong. Give the guest/member a fond farewell. Address feedback by utilizing the LEARN Model. Demonstrate a professional appearance and be attentive to what matters most. Comply with company policies and procedures. Observe and adhere to safety guidelines. Marginal Functions: Perform other duties as assigned. Interface positively with other departments, offering assistance when needed. Displays care in use of equipment and maintains an organized and professional work environment.

Requirements

4-5 years of hospitality operational experience; and 2-3 years of experience in a training and/or operational leadership role.
Experience working cross departmentally and at all levels of the organization.
Excellent verbal and written communication skills.
Self-starter with strong motivational, inspirational and leadership skills
College degree preferred.
Proficient with Microsoft Suite and Excel
Valid CO Driver's License

Nice To Haves

Experience in a luxury, boutique resort environment preferred.

Responsibilities

Be familiar with all operational leaders and their department duties and responsibilities.
Map out monthly, quarterly, annual training calendar ensuring training supports and aligns resort goal of excellence.
Identify all current training materials that exist throughout Garden of the Gods Resort & Club.
Edit, amend and develop training materials as deemed as a priority for Garden of the Gods Resort & Club, e.g. Food & Beverage, Front Office.
Work closely with the Human Resources Generalist / Human Resources Manager on steps for new employees following Orientation Day 1 to include providing luxury service standards training and any specific departmental / divisional orientation following Orientation Day 1 for specific new employees, e.g. Food & Beverage, Rooms Division, etc.
Ensure that all training tools are being used and implemented in the departments, e.g. Training manuals, training checklists, etc.
Provide recommendations for operational changes and improvements.
Provide recommendations for culture adoption and adherence throughout the property.
Ensure all training materials are kept current and up to date to ensure compliance with service standards and any state and government standards.
Collaborate with all departments and teams to ensure training aligns and exemplifies the desired culture and philosophies of Garden of the Gods Resort & Club.
Create engaging training materials and resources to include e-learning, workshops, manuals and interactive sessions.
Partner closely with all operational leaders and Human Resources to align talent and business needs.
Other projects / duties as assigned by the Managing Director.
Deliver "I Am Proud" service standards and department-specific signature touch points.
Establish cross-departmental channels of communication among teammates that are consistent and complete.
Greet every guest, member, and team member with "I Am Proud" standards and set a positive tone for every interaction.
Provide extraordinary service that is "Enriching by Nature."
Uphold the Garden of the Gods Resort and Club's brand, culture, vision, mission, and values.
Be empowered to make things go right if they go wrong.
Give the guest/member a fond farewell.
Address feedback by utilizing the LEARN Model.
Demonstrate a professional appearance and be attentive to what matters most.
Comply with company policies and procedures.
Observe and adhere to safety guidelines.
Perform other duties as assigned.
Interface positively with other departments, offering assistance when needed.
Displays care in use of equipment and maintains an organized and professional work environment.