Director of Training and Engagement

Nobu Hotel Atlanta•Atlanta, GA

About The Position

The Director of Training and Engagement directs and coordinates all duties related to the Human Resources department, recruiting, employee benefits, employee engagement, service standards, wage and salary, job evaluations, personnel counseling, employee relations, and the creation and implementation of formalized training programs for all personnel with the goal of meeting luxury hotel standards at the highest level. Creates training programs and implements it with the staff to exceed high levels of customer satisfaction in all areas of the hotel. Leader in fostering the Nobu brand culture across the different departments. Front Office and Housekeeping operational engagement on a daily basis to drive customer satisfaction and find better ways of working to improve efficiency and employee satisfaction. Maintain visibility on the floor to support team and engage with employees and address concerns and opportunities in real time As a member of the Executive Committee, assists top management in the formulation of personnel policies. Direct employment activities, ensuring that qualified employees are recruited for the property. Ensure the selection and interview process is within guidelines set by the EEOC. Coordinate all employment activities for management candidates. Develop programs, policies, procedures and controls and other personnel statistics. Coordinate health and benefit program in conjunction with our 3 rd party provider Develop the wage and salary program; ensuring wages are competitive to other hotels in the area. Develop and implement the employee orientation program and continuous training. Conduct research into other hotels’ programs and activities and recommend changes and/or innovations where desirable. Maintain and update necessary personnel records and employees. Conduct management training and advise management of labor law issues. Ensure management is compliance with all current state and federal labor laws. Oversee preparation of reports required by government agencies, such as EEOC, Department of Labor, OSHA and similar compliance agencies. Responsible for employee incentive related events and awards, planning of social functions, end of season parties and holiday events. Establish “Open Door Policy” with employees to ensure the atmosphere is one of management involvement. Direct recruiting efforts by utilization of social media, contracting local organizations, other community sources and academic and professional schools; establishing contact with key personnel throughout the industry; and utilizing other personal contracts. Aids Supervisors in evaluating existing personnel as a basis for rewarding, analyzing promotion possibilities, helping to correct errors in performance, and discovering talent and unused abilities. Administers the Company’s social benefit program, including but not limited to the Employee and Manager of the Quarter program, Best of the Best, the bulletin boards and recreational and other social programs. Continually assesses employee morale by analyzing absenteeism and turnover records, conducting yearly Employee Opinion Survey, lateness and resignations; by conducting exit interviews; and by interviewing employees periodically I order to ascertain possible trouble areas. Complete all reports requested by ownership on a monthly/ quarterly basis Performance Management Program such as performance appraisals, development, progressive disciplinary procedures. Liaise with Finance to conduct the Payroll process accurately Maintain hotel’s job description database. Other Duties All Associates are required to fully comply with hotel and departmental rules, regulations and policies for the safe, secure, effective and environmentally friendly operation of the hotel facilities. Examples include, but are not limited to lost and found procedures, emergency procedures, recycling efforts, etc. Attend and participate in all hotel and/or departmental meetings, training sessions and other information meetings. Regular attendance in conformance with hotels standards is essential to the successful performance of this position. Comply with hotel grooming standards for both uniformed and non-uniformed associates. Comply with hotel service and behavioral standards towards our guests, vendors and fellow colleagues, including, but not limited to ensuring proper phone etiquette, courteous and respectful behavior and maintaining a friendly and positive attitude. Perform all other duties as directed by management that are consistent with the policies and procedures of the hotel.

Requirements

High school diploma or equivalent vocational training certificate required.
Five years hotel experience required in a comparable hotel/resort .
Ability to utilize computer software and hardware required.
Ability to easily maneuver on computer keyboard required.
Advanced ability to comprehend and speak English to understand and respond to information and address advanced guest requests required both verbally and in writing.

Nice To Haves

Some college or college degree preferred.
Degree in hospitality management preferred.
Prior experience within a four-star hotel brand preferred.
Knowledge of additional language(s) preferred.

Responsibilities

Creates training programs and implements it with the staff to exceed high levels of customer satisfaction in all areas of the hotel.
Leader in fostering the Nobu brand culture across the different departments.
Front Office and Housekeeping operational engagement on a daily basis to drive customer satisfaction and find better ways of working to improve efficiency and employee satisfaction.
Maintain visibility on the floor to support team and engage with employees and address concerns and opportunities in real time
As a member of the Executive Committee, assists top management in the formulation of personnel policies.
Direct employment activities, ensuring that qualified employees are recruited for the property.
Ensure the selection and interview process is within guidelines set by the EEOC.
Coordinate all employment activities for management candidates.
Develop programs, policies, procedures and controls and other personnel statistics.
Coordinate health and benefit program in conjunction with our 3 rd party provider
Develop the wage and salary program; ensuring wages are competitive to other hotels in the area.
Develop and implement the employee orientation program and continuous training.
Conduct research into other hotels’ programs and activities and recommend changes and/or innovations where desirable.
Maintain and update necessary personnel records and employees.
Conduct management training and advise management of labor law issues.
Ensure management is compliance with all current state and federal labor laws.
Oversee preparation of reports required by government agencies, such as EEOC, Department of Labor, OSHA and similar compliance agencies.
Responsible for employee incentive related events and awards, planning of social functions, end of season parties and holiday events.
Establish “Open Door Policy” with employees to ensure the atmosphere is one of management involvement.
Direct recruiting efforts by utilization of social media, contracting local organizations, other community sources and academic and professional schools; establishing contact with key personnel throughout the industry; and utilizing other personal contracts.
Aids Supervisors in evaluating existing personnel as a basis for rewarding, analyzing promotion possibilities, helping to correct errors in performance, and discovering talent and unused abilities.
Administers the Company’s social benefit program, including but not limited to the Employee and Manager of the Quarter program, Best of the Best, the bulletin boards and recreational and other social programs.
Continually assesses employee morale by analyzing absenteeism and turnover records, conducting yearly Employee Opinion Survey, lateness and resignations; by conducting exit interviews; and by interviewing employees periodically I order to ascertain possible trouble areas.
Complete all reports requested by ownership on a monthly/ quarterly basis Performance Management Program such as performance appraisals, development, progressive disciplinary procedures.
Liaise with Finance to conduct the Payroll process accurately
Maintain hotel’s job description database.
All Associates are required to fully comply with hotel and departmental rules, regulations and policies for the safe, secure, effective and environmentally friendly operation of the hotel facilities.
Attend and participate in all hotel and/or departmental meetings, training sessions and other information meetings.
Regular attendance in conformance with hotels standards is essential to the successful performance of this position.
Comply with hotel grooming standards for both uniformed and non-uniformed associates.
Comply with hotel service and behavioral standards towards our guests, vendors and fellow colleagues, including, but not limited to ensuring proper phone etiquette, courteous and respectful behavior and maintaining a friendly and positive attitude.
Perform all other duties as directed by management that are consistent with the policies and procedures of the hotel.