Director of Titles Operations

AUTOPAY•Denver, CO

3d•$120 - $140•Onsite

About The Position

The Savings Group (TSG), the parent company of Rate Genius, AUTOPAY and Tresl, is the most diversified consumer marketplace for automotive finance, refinance, and protection plans. Through a network of more than 180 lenders across all 50 states, TSG provides consumers more choices for their origination and refinanced auto loans, while also delivering loan volume growth to its lender network and partners through a proprietary, web-based platform. This is an onsite position at our Denver Tech Center-Denver CO office. Why Work at The Savings Group? Working at TSG is more than your standard J-O-B. That's because we work with some of the most amazing goal-oriented and driven people in fintech and still embody the spirit of a startup! Not only have we worked together to perfect the way we serve our customers, but we've built a pretty awesome culture in the process. Our people come from all kinds of backgrounds to create something exciting and new: A BETTER WAY TO DO CAR LOANS. We offer steady growth, a strong and supportive leadership team, and in-depth training and tools to ensure your success. SUMMARY: We are seeking a hands-on Director of Titles to lead a high-volume, time-sensitive operation with direct accountability for throughput, quality, and risk control. This role is not administrative. It requires active operational leadership, daily execution oversight, and consistent performance enforcement across managers and frontline teams. Success in this role means maintaining a 48-hour processing window, ensuring consistent daily output, preventing backlog, aging, downstream risks and ensuring healthy culture on the floor. You are responsible for end-to-end operational flow You are accountable for daily production consistency, not just averages You ensure that managers enforce standards and maintain control You identify and correct issues before they become backlog or risk You operate in a fast-paced, high-accountability environment with competing priorities

Requirements

A hands-on operator, not a high-level supervisor.
Comfortable working in fast-paced, high-pressure environments
Naturally accountability-driven and results-oriented
Able to balance firmness with professionalism in people management
Highly attentive to detail, flow, and operational signals
Proven experience leading high-volume operational teams
Strong understanding of throughput, capacity, and workflow management
Demonstrated ability to enforce performance standards consistently
Experience managing frontline managers and driving accountability through layers
Ability to make decisions quickly with incomplete information

Nice To Haves

Titles experience is a big plus

Responsibilities

Own daily production across all queues
Maintain a 48-hour processing window across the operation
Ensure consistent output aligned with capacity expectations
Eliminate idle time, bottlenecks, and flow imbalances
Monitor and actively manage: Backlog levels Aging accounts QA turnaround times Rejections and corrections Perfection rates and timing
Set and enforce clear daily performance expectations
Hold managers accountable for: Team output and healthy culture Operational discipline
Address underperformance directly and consistently
Ensure performance standards are upheld regardless of external pressures
Develop production managers into strong operational leaders
Ensure managers: Understand capacity, flow, and urgency Maintain real-time visibility into operations Take ownership of results, not just activities
Establish and maintain a daily operating rhythm
Ensure consistency in execution across all teams
Identify inefficiencies and implement practical, sustainable improvements
Prevent recurring issues through structured control mechanisms

Benefits

Paid time off and paid holidays
401K Savings Plan
Four health insurance plan options
Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
Dental and Vision insurance
Long- and Short-Term Disability and Life insurance
Access to building fitness center
Free parking or covered parking options and transportation assistance
Casual professional work environment
Beautiful office located in the Denver Tech Center with mountain and skyline views