Director of Title Operations

SB Financial Group Inc.•Bryan, OH

About The Position

EDUCATION Bachelor’s degree in business, finance, law, or related field preferred. Equivalent professional experience may be considered. EXPERIENCE Minimum of 10–15 years of experience in title services, escrow operations, or real estate closing, including progressive leadership experience overseeing multiple locations or teams. Experience with title underwriting guidelines, escrow management, and regulatory compliance required. Experience with Qualia, SoftPro, RamQuest, or similar title platforms preferred. Must maintain State of Ohio & Indiana Title License and Notary Public designation, or the ability to obtain. Experience working within a financial institution or affiliated title company environment preferred. PREFERRED SKILLS • Strategic leadership and business development • Title operations and escrow management expertise • Regulatory and compliance oversight • Financial management and profitability analysis • Team leadership and talent development • Relationship management with lenders, real estate professionals, developers, and customers • Process improvement and operational efficiency • Risk management and quality control • Client-focused approach, attention to detail, and a positive attitude are essential • Ability to read and interpret real estate documents, legal proceedings, maps, surveys, invoices, and tax proration documents required ROLE AND RESPONSIBILITIES 1. Business Line Leadership a. Provide strategic leadership for all title operations across the organization. b. Develop and implement growth strategies to expand the bank’s title services market presence. c. Establish operational goals, performance metrics, and profitability targets for the title division. d. Partner with executive leadership to align title operations with the bank’s overall strategic initiatives. 2. Operational Oversight a. Oversee day-to-day operations of all title offices to ensure efficient and compliant processing of real estate transactions. b. Ensure the accuracy and quality of title commitments, policies, and closing documentation. c. Establish operational workflows and internal controls to improve efficiency and reduce risk. d. Monitor title production, closing volumes, and service standards to ensure consistent client experience. 3. Compliance and Risk Management a. Ensure compliance with federal, state, and industry regulations governing title and escrow operations. b. Maintain adherence to underwriting guidelines and company policies. c. Collaborate with internal audit, compliance, and risk management teams to address regulatory requirements. d. Identify and mitigate operational, legal, and financial risks within the title process. 4. Business Development and Relationship Management a. Develop and maintain strong relationships with lenders, real estate professionals, builders, and developers. b. Identify opportunities to expand referral networks and increase title transaction volume. c. Represent the bank’s title division at industry events, community functions, and professional organizations. 5. Leadership and Talent Development a. Recruit, train, and mentor title managers and staff to ensure high levels of performance and engagement. b. Establish performance expectations and conduct performance evaluations for title staff. c. Promote a culture of accountability, collaboration, and exceptional customer service. 6. Financial Management a. Manage the title division’s financial performance, including revenue generation, expense management, and profitability. b. Prepare and monitor departmental budgets, performance reports, and strategic planning. c. Identify opportunities to improve operational efficiency and cost management. ADDITIONAL RESPONSIBILITES • Collaborate with title team to resolve title issues such as legal descriptions, easements, lot splits, vesting, all tax liens, abstracts of judgments, bankruptcies, boundary disputes, encroachments, list pendants, etc. Exercises appropriate judgment to identify potential legal and operating risks. • Abides by the current laws and organizational policies and procedures designed and implemented to promote an environment which is free of sexual harassment and other forms of illegal discriminatory behavior in the workplace. • Cooperates with, participates in, and supports the adherence to all internal policies, procedures, and practices in support of risk management and overall safety and soundness and the company’s compliance with all regulatory requirements. • Reports pertinent information to the immediate supervisor as requested, or according to an established schedule; compiles information as necessary or as directed and provides data to appropriate company personnel. • Responds to inquiries relating to his/her area, or to requests from customers, other Company personnel, etc., within given time frames and within established policy. • Performs other duties as assigned by management. PHYSICAL REQUIREMENTS: • Must be able to position self to accomplish tasks in various environments including tight and confined spaces. • Must be able to remain in a stationary position more than two-thirds of the time. • The person in this position needs to occasionally move about inside the office to accomplish tasks. • Frequently communicates with others to exchange information. • Constantly moves wrists, hands, and/or fingers. • Must be able to assess the accuracy, neatness, and thoroughness of the work assigned. • Occasionally exposed to outdoor elements such as precipitation and wind.

Requirements

Bachelor’s degree in business, finance, law, or related field preferred. Equivalent professional experience may be considered.
Minimum of 10–15 years of experience in title services, escrow operations, or real estate closing, including progressive leadership experience overseeing multiple locations or teams.
Experience with title underwriting guidelines, escrow management, and regulatory compliance required.
Must maintain State of Ohio & Indiana Title License and Notary Public designation, or the ability to obtain.
Ability to read and interpret real estate documents, legal proceedings, maps, surveys, invoices, and tax proration documents required

Nice To Haves

Experience with Qualia, SoftPro, RamQuest, or similar title platforms preferred.
Experience working within a financial institution or affiliated title company environment preferred.
Strategic leadership and business development
Title operations and escrow management expertise
Regulatory and compliance oversight
Financial management and profitability analysis
Team leadership and talent development
Relationship management with lenders, real estate professionals, developers, and customers
Process improvement and operational efficiency
Risk management and quality control
Client-focused approach, attention to detail, and a positive attitude are essential

Responsibilities

Provide strategic leadership for all title operations across the organization.
Develop and implement growth strategies to expand the bank’s title services market presence.
Establish operational goals, performance metrics, and profitability targets for the title division.
Partner with executive leadership to align title operations with the bank’s overall strategic initiatives.
Oversee day-to-day operations of all title offices to ensure efficient and compliant processing of real estate transactions.
Ensure the accuracy and quality of title commitments, policies, and closing documentation.
Establish operational workflows and internal controls to improve efficiency and reduce risk.
Monitor title production, closing volumes, and service standards to ensure consistent client experience.
Ensure compliance with federal, state, and industry regulations governing title and escrow operations.
Maintain adherence to underwriting guidelines and company policies.
Collaborate with internal audit, compliance, and risk management teams to address regulatory requirements.
Identify and mitigate operational, legal, and financial risks within the title process.
Develop and maintain strong relationships with lenders, real estate professionals, builders, and developers.
Identify opportunities to expand referral networks and increase title transaction volume.
Represent the bank’s title division at industry events, community functions, and professional organizations.
Recruit, train, and mentor title managers and staff to ensure high levels of performance and engagement.
Establish performance expectations and conduct performance evaluations for title staff.
Promote a culture of accountability, collaboration, and exceptional customer service.
Manage the title division’s financial performance, including revenue generation, expense management, and profitability.
Prepare and monitor departmental budgets, performance reports, and strategic planning.
Identify opportunities to improve operational efficiency and cost management.
Collaborate with title team to resolve title issues such as legal descriptions, easements, lot splits, vesting, all tax liens, abstracts of judgments, bankruptcies, boundary disputes, encroachments, list pendants, etc.
Report pertinent information to the immediate supervisor as requested, or according to an established schedule; compiles information as necessary or as directed and provides data to appropriate company personnel.
Respond to inquiries relating to his/her area, or to requests from customers, other Company personnel, etc., within given time frames and within established policy.
Performs other duties as assigned by management.