Director of Ticketing - Loew's Jersey Theatre

Harris Blitzer Sports & Entertainment•Jersey City, NJ

4d•$88,000 - $100,000•Onsite

About The Position

The Director of Ticketing is responsible for the strategic planning, management, and continuous improvement of ticketing and box office operations for the Loew’s Jersey Theatre. Reporting to the General Manager and working closely with venue leadership, programming, production, guest services, and finance, this role ensures ticket sales, distribution, access, and event-entry processes deliver a secure, efficient, and exceptional guest experience while maximizing revenue and operational efficiency for a high-volume programming calendar.

Requirements

5–7+ years of progressive leadership experience in ticketing and box office operations within a theatre, concert venue, performing arts center, or similar live entertainment environment, including strategic oversight, revenue management, and team leadership.
Proven, hands-on experience with Ticketmaster: configuration, reporting, day-to-day operations, established point of contact a plus but not required
Working knowledge of other ticketing/CRM platforms (Tessitura, Etix, AudienceView, Spektrix, etc.) with a focus on awareness of emerging ticketing techniques and trends.
Strong revenue management, inventory control, and pricing strategy skills.
Proven experience with pricing strategy, yield management, and dynamic pricing models
Demonstrated ability to lead, train, and develop a team in a fast-paced, high-attendance event environment.
Excellent customer service orientation with experience resolving escalations calmly and professionally.
Practical knowledge of payment handling, settlement processes, reporting, and accounting reconciliation.
Proficient with ADA/ticketing accessibility, ensuring requirements are met throughout the venue.
Strong analytical, organizational, and written/verbal communication skills.
Proficiency with Microsoft Excel, Word, Outlook, various Ticketmaster programs, and staff scheduling software.
End‑to-end oversight of ticket lifecycle: event builds, onsales, inventory control, settlements, and audits
Ability to work flexible hours, including nights, weekends, and holidays, must be onsite for events.

Responsibilities

Lead all ticketing operations for the theatre, including primary sales, VIP subscription management and relations, house seats, guest lists, comps, holds, and inventory controls.
Develop and execute ticketing strategies to meet revenue, access, and retention goals (dynamic/paid ticketing, presales, promo codes, partner allotments).
Manage the box office team: participate in hiring, training, scheduling, performance management, and professional development.
Oversee daily box office operations (in-person, phone, and email), ensuring excellent customer service, accurate financial accounting, and timely reporting.
Strong working knowledge of ticketing systems including Ticketmaster TM Host, TM1, and Archtics, utilizing these systems for timely reporting.
Work closely with the theatre’s programming partners (in-house and third party) in scaling, building, and posting shows and events for sale, making timely adjustments when necessary.
Manage ticketing technology and CRM system’s vendor relationships, configuration, integrations, reporting, and ticketing policy enforcement; lead system migrations and upgrades as needed.
Coordinate with programming, marketing and PR on pricing, promotions, patron communications, data-driven audience development and VIP initiatives.
Reconcile ticket revenue and settlements with Finance; maintain accurate transaction records and post-event reporting.
Establish and enforce ticketing policies (refunds, exchanges, scalping/transfer policies, ADA access, and house seat management/sales)
Analyze ticketing and attendance data to produce actionable insights and regular executive reporting.
Participate in building and maintaining relationships with patrons, community and tour/event partners.
Serve as primary point of contact for ticketing issues during events and manage escalations to preserve patron experience.
Other duties as assigned