Director of Ticketing | Full-Time | Moody Center

Oak View Group•Austin, TX

2d•$90,000 - $100,000

About The Position

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents. Reporting to the Senior Vice President of Programming, The Director of Ticketing will provide leadership and direction of the Ticketing Department. The Director of Ticketing will create and oversee all concert and event ticketing operations (excluding University of Texas basketball games) for Moody Center. This candidate will be a driven, self-starter who works well without significant oversight. This candidate will interface with LiveNation® and Ticketmaster® to create and manage a one-of-a-kind ticketing system and process. The Director of Ticketing will ensure that the Ticketing Team operates within the scope of generally accepted ticket operations standards and practices. This role will oversee all ticket distribution and will hire, train, supervise and manage the ticket office staff. At Moody Center in Austin, Texas, we are building a championship organization that serves our fans, community, and business partners through world-class sports, entertainment, and experiences. We believe our employees are our greatest assets.  We strive to create a culture that empowers and inspires our employees to go above and beyond for our clients, patrons and community. Moody Center is Austin’s new arena that gave the “Live Music Capital of the World” the world-class arena it deserves.  Moody Center is a premiere 15,000+ seat venue that hosts the biggest artists and acts on the planet. Designed specifically for concerts, the new arena is home to The University of Texas Women’s and Men’s basketball games, family shows, and other sporting and community events. Moody Center is the first of its kind in the industry with an unrivaled partnership between Oak View Group, Live Nation/C3 Presents, The University of Texas at Austin, and Minister of Culture, Matthew McConaughey. Moody Center has been recently named the Arena of the Year by Pollstar and by the Academy of Country Music. We want you to join our team and create the most electric entertainment experience in the nation.

Requirements

Bachelor’s degree in related field or a combination of related education and work experience.
5-7+ years of entertainment ticketing experience.
Experience with the Ticketmaster suite of products is required, including Host, Archtics (as a super user), TM1, TM Entry, and mobile technology.
Minimum of 3 years of supervisory experience managing a team.
Ability to lead with a team mentality that inspires and energizes staff to do their best while feeling supported.
Proficient in MS Office with Salesforce or similar CRM experience.
Strong written and verbal interpersonal skills.
Skilled in conflict resolution.
Ability to effectively collaborate with internal teams and external stakeholders with a positive attitude, professionalism, resourcefulness, and integrity.
Ability to work flexible hours including evenings, weekends, and holidays.

Nice To Haves

Experience with large-scale events in a concert setting at an arena (15,000+), stadium, or similar is preferred.

Responsibilities

Ensure that an accurate building manifest for new venue is created in ticketing system.
Oversee builds for all arena events in Ticketmaster and manage all necessary holds for approximately 80 concerts/entertainment events and 45 community/rental events each year.
Develop and maintain relationships with promoters and their respective ticketing personnel.
Assist in the preparing, implementing and controlling all aspects of season ticket renewals, pricing, incoming payments and payment plans.
Manage relationships with third-party vendors.
Develop accurate and insightful reports on ticket sales and services as requested.
Support and aid in the hiring, managing, and training of ticket office staff.
Act as lead in software, including training for staff, and actively seeking out knowledge in all software in order to be the team expert in technology as it relates to the ticket office and ticketing.
Ensure the team is adhering to all PCI Compliance standards.
Work as the main facilitator for reconciliations with the finance department.
Communicate openly with Premium Sales department on all aspects of ticket operations.
Ensure supplies necessary are available for ticket operations (ticket stock, season tickets, forms, envelopes, etc.).
Oversee and provide enhancements to box office protocol.
Act as one of the primary Manger on Duty at assigned events held at arena.
Other duties as assigned.