Director of the Bronco Bookstore - Cal Poly Pomona

Another Source•Pomona, CA

1d•$119,000 - $148,000

About The Position

Another Source's client, Cal Poly Pomona Enterprises , is recruiting a Bookstore Director to join their team in Pomona, CA. Here’s a little about Cal Poly Pomona Enterprises: Cal Poly Pomona Enterprises supports the educational mission of Cal Poly Pomona by providing essential services that enhance the student experience and campus life. As an auxiliary organization, it operates key campus services - including retail, dining, and administrative support - with a focus on innovation, service excellence, and financial sustainability. Located in Pomona, California, Cal Poly Pomona is one of the top polytechnic universities in the nation, known for its “learn by doing” philosophy and diverse student population. The Bronco Bookstore plays a vital role in supporting student success by providing access to course materials, technology, and campus essentials while balancing affordability and operational independence. About this role: Reporting to the Chief Operating Officer, the Director of the Bronco Bookstore provides strategic, financial, and operational leadership for Cal Poly Pomona’s independent bookstore and Bronco One Card Office. This role is responsible for leading a fully self-supporting retail operation that serves the campus community while advancing the University’s academic mission. The Director will shape long-term business strategy, oversee financial performance, and drive innovation across course materials, retail operations, and student services—all while maintaining a strong focus on affordability, service excellence, and sustainability. Learn more about the Bronco Bookstore: https://www.broncobookstore.com/

Requirements

Associate degree in a related field (experience may be substituted on a year-for-year basis)
Minimum of 5 years of full-time retail or bookstore management experience
Strong interpersonal and communication skills with the ability to engage effectively at all organizational levels
Knowledge of inventory management practices
Experience with retail, bookstore point-of-sale, and accounting systems
Ability to build and maintain relationships with internal and external stakeholders
Proficiency with Microsoft Office (Word, Excel, Outlook) and standard office tools
Ability to interpret and apply policies and procedures across a variety of situations
Strong initiative, resourcefulness, and attention to detail
Ability to manage in alignment with organizational values

Nice To Haves

Bachelor’s degree
Experience with educational technology in a campus environment
Experience with online sales and e-commerce platforms

Responsibilities

Serve as the primary representative of the Bronco Bookstore to faculty, students, University administration, and external partners; advise leadership on bookstore trends, risks, and opportunities
Ensure departmental compliance with organizational and university policies by reviewing and approving plans, goals, and service activities; evaluate progress toward objectives
Develop, manage, and maintain accountability for annual operating and capital budgets, financial performance, and year-end inventory and audit activities
Provide strategic leadership for course materials and textbook programs, including faculty engagement, publisher relationships, affordability initiatives, and Inclusive / Instant Access models
Oversee daily operations of the Bookstore and Bronco One Card Office
Collaborate with staff to establish policies and procedures across procurement, loss prevention, shipping and receiving, customer service, and store operations
Provide strategic oversight of the bookstore’s website, e-commerce platforms, and online services to ensure accuracy and a strong customer experience
Lead product mix, pricing, sourcing, and space utilization decisions using sales and inventory data to drive performance and growth
Establish advertising, promotions, and marketing campaigns
Oversee customer service standards and resolve escalated concerns to ensure a positive and equitable experience
Prepare and analyze reports related to sales, income, expenditures, and inventory performance
Lead long-range business planning and strategic initiatives to support financial sustainability and evolving campus needs
Authorize payments and purchases
Foster open communication among staff, peers, and students
Support and promote diversity, equity, and inclusion initiatives in staffing and bookstore programming
Partner with bookstore peers across other campuses to share best practices and stay current on industry trends
Participate in a work schedule that includes evenings, weekends, and special events