Director of Technology

The Pond Guy Inc.•Armada, MI

5d•Hybrid

About The Position

As our Director of Technology, you will own the day-to-day execution and continuous improvement of the technology that powers our business. This is a hands-on, player/coach role for a leader who enjoys rolling up their sleeves, solving real problems, and partnering closely with the executive team to turn strategy into results. You will own how the business actually runs through our systems including ERP, eCommerce, integrations, and infrastructure, ensuring workflows work, data is accurate, and technology supports the business today and as we grow. Don’t know much about ponds? That’s ok! You’ll be trained to be proficient in your job. We utilize an interactive combination of hands-on and visual training to ensure everyone has a complete understanding of TPG, Inc.’s proactive approach to pond management. We’re looking for a Director of Technology who sees opportunity where others see obstacles, with a mindset rooted in innovation, resilience, and possibility. The words “can’t” and “impossible” aren’t in your vocabulary. You roll up your sleeves, drive progress, and find creative solutions that move the business forward. Beyond daily operations, you seek ways to elevate systems, empower teams, and create lasting value. If you thrive where positivity fuels performance and impact reaches beyond the job description, we want to meet you.

Requirements

8+ years of progressive IT or technology experience, including 3+ years leading teams, projects, or core technology functions
Hands-on experience designing, implementing, configuring, and supporting production systems, including ERP, eCommerce platforms, cloud/SaaS applications, integrations, and core infrastructure
Strong working knowledge of ERP platforms and how they support workflows, data, and business operations (manufacturing, distribution, or eCommerce environments preferred)
Solid understanding of data architecture, system integrations, and business intelligence/reporting
Experience managing IT infrastructure and operations, including cloud services, identity/access, endpoints, backups, and security controls
Proven experience overseeing IT support operations, including helpdesk, onboarding/offboarding, and hardware/access management
Strong problem-solving, communication, and business-partner skills with the ability to translate technical solutions into operational outcomes

Responsibilities

Own the ERP platform end-to-end, including configuration, customization, integrations, data integrity, upgrades, and performance
Lead the hands-on implementation, configuration, optimization, and support of business-critical systems while partnering cross-functionally with Operations, Finance, Manufacturing, Distribution, and Customer Service to design, improve, and document end-to-end business workflows
Own the design, integration, and reliability of business intelligence and analytics, ensuring accurate, trusted data and dashboards that enable leaders to make timely, data-driven decisions across operations, finance, sales, and marketing
Support and enable IoT and connected device initiatives, including connectivity, data flow, monitoring, security, and integrations
Own IT security, risk management, and disaster recovery operations, including audits, incident response, vendor coordination, and testing
Manage IT support operations (helpdesk, onboarding/offboarding, hardware, access management), ensuring strong service levels and accountability
Lead, mentor, and develop the technology team while managing priorities, vendors, and departmental budgets to deliver results efficiently