Director of Technology Planning and Operations, Information Technology

ServiceLink•Plano, TX

5h•Hybrid

About The Position

ServiceLink is seeking a highly qualified and dedicated leader to serve as the Director of Technology Planning and Operations to the EVP, Chief Digital & Technology Officer (CDTO), driving strategic alignment and operational excellence across the Information Technology organization. In this role, you will help oversee day-to-day operations and provide administrative and operational support to the CDTO and other senior leaders within the Information Technology group. Duties include, but are not limited to, overseeing business initiatives and technology project timelines, planning and coordinating administrative tasks such as budgets and meeting prep, and communicating with senior stakeholders across the entire organization. The ideal candidate will have progressive, demonstrated success providing comprehensive support to executive-level leaders and their teams, as well as experience with and an understanding of the information technology space and terminology. Project management experience is a plus. The ability to unite and lead cross-functional groups, communicate effectively and assertively with leaders and contributors at all levels of the organization, and relentlessly drive progress through organization and accountability are key to the success of this role. The Director of Technology Planning and Operations will leverage exceptional organizational, communication and negotiation skills, a high level of emotional intelligence, and equal parts patience and diligence to help ensure that all aspects of the Information Technology department are operating efficiently and are aligned with executive vision and expectations. This is a Hybrid role, with the primary work location being in-office at ServiceLink's offices in Plano, TX. As such, candidates must be located within reasonable commuting distance of Plano, TX and be willing and able to work in-office as needed. This role will also require occasional travel to other ServiceLink and client offices. Applicants must be currently authorized to work in the United States on a full-time basis and must not require sponsorship for employment visa status now or in the future. A DAY IN THE LIFE In this role, you will… · Provide comprehensive executive-level support to the Chief Digital & Technology Officer, effectively serving as the right hand of the leader · Monitor and oversee planning and execution of technology projects and initiatives, in collaboration with project managers and department leaders, to ensure adherence to established timelines and alignment with company expectations · Be exceptionally organized with the flexibility to adapt to situations as they occur · Maximize the impact of the CDTO by strategically advising on prioritization, delegation, and opportunities to improve efficiency · Ensure that people, resources and staffing efforts are aligned with departmental needs, company objectives, and CDTO expectations · Act as a central point of coordination for strategic priorities, operational decisions, and cross-functional alignment, and working closely with operations, finance, communication, and technology team members · Be a technical advisor to the CDTO WHO YOU ARE You possess … · 10+ years of progressive experience with success providing comprehensive support to senior leaders in a corporate environment · Bachelor’s Degree required; Master’s Degree in Business Administration, Information Technology, Computer Science or other related fields preferred · Technical fluency: you will use your understanding of tools and workflows within technology projects to interpret, guide, and communicate to both technical and non-technical audiences · Financial aptitude and the capacity to support leadership in making project or business unit finance decisions · Demonstrated success in influencing without managing across all levels of the organization · Project management experience, including the ability to oversee, track, and report on multiple complex, corporate-level technology projects simultaneously · Confidence and business acumen to be able to deliver messages and drive results in an assertive but collaborative manner across all levels of the organization, including executive leadership · Ability to multi-task and quickly shift focus as business needs change · Emotional intelligence and ability to build trust within the entire organization · Independent mindset and ability to drive projects forward without waiting to be assigned every task

Requirements

Bachelor’s Degree required; Master’s Degree in Business Administration, Information Technology, Computer Science or other related fields preferred
10+ years of progressive experience with success providing comprehensive support to senior leaders in a corporate environment
Experience in technology-driven organizations or digital transformation initiatives
Understanding of and experience with supporting information technology projects and teams, including the ability to understand complex technical terms and communicate information to both technical and non-technical audiences
Demonstrated success in influencing without managing across all levels of an organization
Ability to synthesize complex information and present actionable insights to executive leadership

Responsibilities

Directly support and complement the CDTO, creating as much bandwidth as possible for the leader to focus on strategic priorities
Helping CDTO best manage and prioritize time and coordinate logistics – when and where does CDTO need to participate, what are upcoming deadlines, how are projects progressing and how they fit into the roadmap
Thought partner and sounding board; this role will interact with many different team members to proactively identify issues and opportunities
Ensure executive readiness for critical meetings by preparing agendas, briefing materials, and aligning stakeholders.
High affinity for execution and getting things done. Handles one-off or special projects that don’t really belong to anyone else, but keeps things moving forward and lets CDTO focus on other critical efforts
Drive measurable improvements in operational efficiency, project delivery timelines, and executive decision-making effectiveness.
Facilitates Cross-functional Meetings, keeping track of what needs to be brought to the leader’s attention, tracking action items and holding people accountable for deadlines
Organizing project portfolio from a high level, strategic viewpoint – are projects on track, what are project risks, where does CDTO need to intervene
The nature of the role is versatile and gives an incredible amount of visibility into the entire business as well as allowing you to build relationships with leaders across the company
Coordinates routine administrative tasks such as meetings and budgets as well as strategic, executive level activities
All other duties as assigned