Director of Systems

Neighborly®•Waco, TX

22h•Hybrid

About The Position

Director of Systems Are you looking for a place where you can bring your leadership, technical systems expertise, and project management skills? Welcome to Neighborly—the hub of service brands that connects customers to top-notch local experts who repair, maintain, and enhance homes and businesses. Our long-standing business, with over 40 years of experience, is focused on strategic innovation as we build the future of home and business services. Bring your ambition to the table as we unlock new doors together, taking your career to the next level. Bring your experience and be empowered to innovate. As a Director of Systems supporting the Five Star Painting brand, you will: Own Core Platforms: Drive performance and reliability for POS, CRM, websites, and call centers. Strategy & Roadmap: Lead system planning, release cycles, and long-term improvements. Support & Escalation: Act as the primary lead for critical system issues and resolutions. Partnerships: Collaborate with tech, vendors, and ops to drive tool adoption and optimization. Standardization: Streamline tools and processes to eliminate duplication across platforms. Data & Insights: Build dashboards and reporting tools for data-driven decision-making. Vendor Management: Manage external partners to ensure quality and aligned priorities. Training & Expertise: Provide subject-matter expertise and training to franchisees and internal teams. Bring your skills and be inspired to achieve success. (Required qualifications) Experience: 5+ Years: Progressive leadership in franchise or multi-location systems. Operations Tech: Expertise in managing vendor relations, system integrations, and operational workflows. Project Management: Proven track record in strategic roadmapping and cross-functional coordination. AI Savvy: Familiarity with emerging AI applications (preferred). Skills: Proven experience building relationships Clear, confident communication and strong relationship-building skills. Proven leadership experience in a franchise-based or multi-unit environment. Deep expertise in system lifecycle management (POS, CRM, ERP, call center platforms, etc.). Ability to diagnose complex system issues and drive long-term solutions. Analytical mindset with the ability to build dashboards, identify trends, and support data-driven decisions. Ability to thrive in a fast-paced, evolving environment with multiple priorities. A positive, adaptable attitude—and a sense of humor. Education: Bachelor’s degree required; Master’s or MBA highly preferred. Schedule / in-office requirements: Travel Required (25%) Hybrid working model; Mon-Wed in office, Thur/Fri from home Our office locations are: 500 E John Carpenter Fwy, Irving, TX 1010 N University Parks Drive, Waco, TX Bring your goals and be enabled to reach them. Competitive Pay: Commensurate with experience Schedule: Full-time, Monday – Friday, 8 AM – 5 PM local time zone Benefits: Check out our benefits offerings here: Neighborly Benefits Financial Benefits: Equity and bonus opportunities Neighborly® is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal or state law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity and encouraged to be their authentic self. Not the right opportunity for you? Share this job with a friend and follow us on LinkedIn for future opportunity updates. Brand: FSP Five Star Painting Neighborly is a local network of home service brands that will connect you to very specific vetted local experts. Our family of service professionals work with rigorous quality standards to repair, maintain, and enhance your home. Neighborly has been in operation since 1981. Since that time—when we started with just one brand—we’ve grown to a community of over 30 consumer brands focused on repairing, maintaining and enhancing customers’ homes and properties. Over 30 years later, 4,500 franchise owners in nine countries all over the globe now represent our service-based franchise company. Neighborly’s Family of Home Service Brands: Neighborly Aire Serv Dryer Vent Wizard Five Star Painting Glass Doctor HouseMaster Molly Maid Mosquito Joe Mr. Appliance Mr. Electric Mr. Handyman Mr. Rooter Plumbing Portland Glass Precision Door Service Rainbow Restoration Real Property Management ShelfGenie The Grounds Guys Window Genie ProTect Painters

Requirements

Experience: 5+ Years: Progressive leadership in franchise or multi-location systems.
Operations Tech: Expertise in managing vendor relations, system integrations, and operational workflows.
Project Management: Proven track record in strategic roadmapping and cross-functional coordination.
Skills: Proven experience building relationships Clear, confident communication and strong relationship-building skills.
Proven leadership experience in a franchise-based or multi-unit environment.
Deep expertise in system lifecycle management (POS, CRM, ERP, call center platforms, etc.).
Ability to diagnose complex system issues and drive long-term solutions.
Analytical mindset with the ability to build dashboards, identify trends, and support data-driven decisions.
Ability to thrive in a fast-paced, evolving environment with multiple priorities.
A positive, adaptable attitude—and a sense of humor.
Education: Bachelor’s degree required; Master’s or MBA highly preferred.

Nice To Haves

AI Savvy: Familiarity with emerging AI applications (preferred).

Responsibilities

Own Core Platforms: Drive performance and reliability for POS, CRM, websites, and call centers.
Strategy & Roadmap: Lead system planning, release cycles, and long-term improvements.
Support & Escalation: Act as the primary lead for critical system issues and resolutions.
Partnerships: Collaborate with tech, vendors, and ops to drive tool adoption and optimization.
Standardization: Streamline tools and processes to eliminate duplication across platforms.
Data & Insights: Build dashboards and reporting tools for data-driven decision-making.
Vendor Management: Manage external partners to ensure quality and aligned priorities.
Training & Expertise: Provide subject-matter expertise and training to franchisees and internal teams.