Director of Store Systems & Technologies

RaceTrac•Atlanta, GA

12d

About The Position

The Director of Store Systems & Technologies leads the strategy, delivery, and ongoing performance of all technology used in RaceTrac stores. This role ensures our store teams have reliable, intuitive tools that support great guest experiences and strong operational results. You’ll partner closely with Operations, Marketing, and cross‑functional leaders to align technology solutions with RaceTrac’s business goals and long‑term growth strategy.

Requirements

Proven leadership experience overseeing store, retail, or field technology systems
Experience managing budgets, contracts, resources, and large‑scale initiatives
Strong background in technology strategy, system implementation, and vendor management
Ability to build cross‑functional relationships and influence at all levels
Strong communication and problem‑solving skills
Ability to lead teams through change and drive adoption of new technologies

Nice To Haves

Experience in convenience retail, fuel, QSR, or similar multi‑unit environments
Knowledge of POS, back-office systems, payment technologies, and store networking
Familiarity with ITIL, service management, or operational support frameworks
Experience with innovation, emerging retail tech, or digital transformation initiatives

Responsibilities

Lead the vision, roadmap, and execution for all store technology platforms and systems
Ensure store technologies are reliable, secure, scalable, and aligned with business needs
Partner with Operations, Marketing, and other business units to understand needs and translate them into technology solutions
Oversee vendor relationships, contracts, and performance for store technology products and services
Manage budgeting, forecasting, and resource planning for store technology initiatives
Drive continuous improvement, innovation, and simplification of store systems
Ensure successful rollout, adoption, and support of new technologies across all stores
Build, mentor, and develop a high‑performing team focused on operational excellence and service delivery
Researches, develops, deploys, communicates and maintains in store technology and related solutions.
Develops and maintains strong business partner relationships, accountabilities, service level monitoring and budgetary commitments via formal monthly formats.
Executes strategic initiatives as defined by technology executive management.
Serves as the subject matter expert for all facets of point of sale, pump, peripherals and back office solutions within the store environment for traditional locations, prototypes and travel centers.
Demonstrates experience in improving store operations by introducing new and creative applications of technology and software in partnership with Operations leadership.
Manages the 24x7 Help Desk function ensuring high levels of service are delivered to our stores.
Develops appropriate scorecards for each application and utilizes the results from daily calls as indicators of improvement.
Develops and leads a team of highly skilled business, technology and staff members tasked with supporting strategic initiatives as well as promoting new processes and procedures that enhance the return on investment made in our in store technologies.
Manages department expenses to include all staff, service and business partner expenses within established guidelines.
Maintains current knowledge base related to all regulated and internal compliance requirements.
Provides IT management forward looking plans for maintaining compliance across all spectrums of in-store technology after coordinating with department peers.
Defines job duties, maintains current position descriptions, hires staff (both full-time and contractor positions), conducts performance appraisals and salary reviews.
Regularly reviews the skill sets of the staff and assist in creating individual development plans.
Provides input into IT strategic plan.
Contributes to the development of the annual IT budget.
Effectively manages client relationships and requests for IT services.
Reviews requests, coordinates IT cost estimates, and assists clients in benefit analysis & prioritization.
Effectively manages assigned projects and programs either directly or by overseeing project leaders and program managers.
Reviews and approves project team structures, staffing, project plans, project budgets and delivers regular status reporting to IT management.
Provides resource planning, workload smoothing, and coordinates roles and responsibilities within assigned area.