Director of Survivor Advocacy, BCS Office

Unbound Now • Bryan, TX

13d

About The Position

Unbound Now is ending human trafficking by identifying victims, supporting survivors, seeking justice, and leading system change. We are motivated by our faith in Jesus and work each day as individuals driven by hope, oriented towards service, and committed to excellence. To learn more about our values, please read our Statement of Faith. The primary functions of the Director of Survivor Advocacy are to provide leadership and supervision for the advocacy team; ensure effective advocate training and excellence in service delivery; develop and maintain strong relationships with law enforcement, service partners, and other referral sources; monitor intake of new clients; and ensure timely and accurate documentation and data entry for grant reporting.

Requirements

• Bachelor’s degree or higher in social work or related field
• Clinical licensure
• Supervisory experience
• Experience working with victims of human trafficking, victims of child abuse and neglect, or youth experiencing homelessness and/or addiction
• Demonstrated ability to provide trauma-informed care
• Demonstrated effectiveness in the application of MI and understanding of the stages of change model for human trafficking survivors
• Mature Christian faith, as evidenced by participation in a local Christian church
• Strong commitment to the mission and values of Unbound Now
• Provide at least three references (supervisor, professional, personal)
• Agree to and pass all required criminal background checks, including the DFPS criminal history check and the abuse and neglect registry check
• Pass employment eligibility verification
• Demonstrated ability to work in a high-speed, professional setting
• Willingness to use a personal and reliable vehicle for Unbound Now purposes
• Excellent leadership skills
• Strong administrative abilities
• Excellent communication, interpersonal, and supervision skills
• Experience working with survivors of human trafficking
• Ability and willingness to maintain the confidentiality of sensitive information
• Ability to problem solve in the moment with advocates and provide coaching and resources as needed
• Participation in ongoing training
• Abide by Unbound Now policies at all times
• Must possess a valid driver’s license
• Ability to drive personal vehicles and maintain proper insurance coverage
• Demands include sitting for long periods at a computer, repetitive hand motions from frequent keyboarding
• Demands frequently require close visual attention
• Demands frequently require prolonged mental concentration
• Demands frequent remote video calls

Responsibilities

• Maintain a strong line of communication with the Regional Director and Survivor Advocacy Program Director regarding any issues related to the regional office’s Survivor Advocacy Program, as well as any issues of a programmatic nature
• Rotate supervisory call with Lead Advocate, supporting advocates when they are responding to calls, unless the regional structure allows for this requirement to be shared by two or more lead advocates and/or program coordinators
• Ensure availability of immediate intervention and ongoing advocacy, case management, and emotional support for survivors of human trafficking
• Pursue high advocacy staff retention by actively shouldering advocate responsibilities during periods of high demand or emergency, and supporting advocates’ emotional and supervisory needs
• Ensure that advocates communicate a service-oriented approach: an eagerness to offer case management in collaboration with associated service providers, so those seeking assistance are provided with help, even when they are ineligible for advocacy services or are seeking something outside Unbound Now’s scope
• In coordination with the Regional Director and Survivor Advocacy Program Director, monitor compliance with policies and procedures and minimum standards for CSEY advocacy
• Develop and maintain good working relationships with law enforcement agencies and other service providers to ensure identification of victims and seamless referral for and provision of victim services
• In coordination with the Regional Director, and Lead Advocate(s) where applicable, recruit, screen, hire, train, engage, supervise, and retain advocates
• Based on the service region structure, ensure the service region has a Lead Advocate
• Where applicable, train and supervise Lead Advocate to fulfill job description responsibilities
• In coordination with staff, coordinate volunteers, recruit, screen, train, engage, supervise, and retain advocacy volunteers
• Work with local coalition or task force as appropriate
• Schedule and document all required trainings for advocates and advocacy volunteers, including all onboarding and ongoing trainings.
• Schedule and facilitate weekly advocacy team meetings
• Provide training and support in the implementation of the OHTS tool
• Ensure that case management is carried out in a manner that is relationship-based, trauma-responsive, and survivor-centered
• Create clear expectations for advocates, ensuring that they know policies and protocols
• Assess advocates’ skill sets and watch for/support in areas of weakness
• Provide on-the-job training and model desired behaviors, alongside lead advocate(s), if applicable
• Ensure a minimum of every other week individual advocate supervision by phone or in-person. Virtual/phonetic supervision can only occur once every 30 days
• Ensure supervision within one week of any care coordination team meeting during which a victim assigned to an advocate has been staffed
• Ensure that advocates are spending an appropriate amount of time with the survivors assigned to them
• Review safety plans routinely
• Document supervision - maintain a supervision file for each advocate. Specify the mode of communication in supervision documentation. Supervision should reflect the application of the Stages of Change and Motivational Interviewing terminology
• With assistance from Lead Advocate, where applicable, review documentation of all advocates at least twice a month and document the review
• Contact youth once a month and their parents/guardians once a month and document contact. Confirm records of contact and activities as reported by advocates and document confirmation
• Meet with youth both during and upon completion of service to discuss their experience with the advocate relationship, including questions related to assessing the youth’s sense of safety and care within the program and with the advocate
• Ensure compliance with DFPS MOU, review and ensure completion of monthly reports, and assist with input for quarterly reports to DFPS (as applicable)
• With support of the Lead Advocates, where applicable, maintain the regional office’s survivor advocacy calendar with on-call and time off schedules and weekly advocacy team meetings
• Develop local survivor advocacy budget and spending protocols in coordination with the Regional Director and Survivor Advocacy Program Director
• Seek feedback from service partners
• Monitor for red-flag or inappropriate behaviors and/or policy violations
• Respond appropriately to allegations of abuse, including youth-to-youth sexual activity
• Take allegations seriously
• Respond immediately - if there is a reason to believe behavior is abusive, report to authorities
• Report to the Regional Director and the Survivor Advocacy Program Director immediately
• Collect information, as appropriate
• Develop and document the response and corrective action
• Determine and meet the needs of the alleged victim, as appropriate
• Prevent further access by the alleged perpetrator
• Review regional data for programmatic grant reports
• Support advocate participation in the monthly advocate resilience group
• Conduct annual advocate performance reviews at least annually in coordination with the Regional Director and HR Department
• Approve and monitor advocacy mileage, expense transactions, and advocacy staff timesheets
• Meet regularly with other Unbound Now Directors of Survivor Advocacy and CSEY Advocacy Coordinators for peer support and to collaborate on advocacy projects
• Submit expense documentation properly and within required time frames per the company expense policy
• Card Managers are responsible for reviewing each team member’s spend and assessing adherence to the policy every week, and following all Ramp Monthly Closeout Instructions and Process
• Submit travel reimbursements daily and approve TripLog weekly, adhering to all travel guidelines
• Review and approve timesheets bi-weekly- identifying that grant allocations are met
• Complete all Unbound Now required training promptly

Benefits

• 100% Employer-Paid Health Insurance: We cover 100% of medical premiums for both the employee and their family. (For a single employee, this is a $8,267+ annual value added to your base salary).
• Employer-Paid Life Insurance: Fully covered for the employee at no cost.
• Retirement Savings: 401(k) plan with a 3% salary match (eligible after 90 days; 1-year vesting).
• Dental & Vision: Comprehensive plans available at the employee’s expense.
• Voluntary Benefits: Access to supplemental Accident, Critical Illness, Hospital, and Disability insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Manager