Director of Support Services

YWCA of Spokane•Spokane, WA

5d•$76,528 - $95,665

About The Position

The Director of Support Services provides strategic leadership, operational oversight, and program innovation for YWCA Spokane’s integrated support services model. This role ensures that survivors and community members experience coordinated, trauma-informed, equitable, and accessible services from first point of contact through stabilization. The Director oversees Domestic Violence (DV) Support Advocacy, Client Navigation, Front Desk operations, Our Sister’s Closet, Drop-In Childcare, and all ancillary support services offered at YWCA Spokane’s main location. The position is responsible for strategic visioning, grants management and compliance, service integration, continuous quality improvement, and the development of innovative service delivery models that respond to evolving survivor and community needs. This leader ensures that services are aligned with YWCA Spokane’s mission, funding requirements, and best practices in trauma-informed, survivor-centered care while fostering a collaborative, resilient, and high-performing team culture.

Requirements

Master’s degree in Social Work, Public Administration, Human Services, or related field preferred.
Minimum three (3) years of progressive leadership or supervisory experience in human services required.
Experience overseeing multi-program operations and grant-funded services strongly preferred.
Experience in domestic violence advocacy, crisis response, or survivor services required.
Must maintain required violence training hours annually.
Must meet the requirements of YWCA Spokane’s Driver Policy.
Must be 21 years of age or older
Must have valid driver’s license
Must have active personal auto insurance
Satisfactory motor vehicle report (no more than 1 moving violation in the past 12 months) OR probationary motor vehicle report (no more than 2 moving violations in the past 24 months)
Cultural Humility - Demonstrates an understanding of, respect for, and ability to work with individuals from diverse backgrounds. Actively promotes and participates in activities that increase cultural awareness and understanding within YWCA Spokane.
Commitment to Equity and Inclusion - Strives to create fair and just conditions for all, while recognizing systemic inequities. Fosters a sense of belonging that promotes diversity, works to address barriers, and ensures that everyone has access to the same opportunities and resources regardless of their background or identity.
Trauma-Informed Practice - Create environments and approaches that acknowledge the prevalence and impact of trauma, prioritize safety, and foster healing and resilience. Understand, recognize, and respond to the effects of trauma while actively working to avoid re-traumatization.
Fostering an Empowering Empowerment - Encourage an atmosphere where individuals feel valued, supported, capable, and resourceful.
Professional Conduct -Consistently act in a manner that is honest, fair, and respectful while taking responsibility for one’s actions and decisions. Maintain integrity and build trust while adhering to the agency's code of ethics and professional guidelines.
Adaptability and Resilience - Demonstrate openness and flexibility to work with changing circumstances and unexpected challenges. Adapt to the situation at hand by contributing solution- oriented ideas while advocating for the support needed to reset and achieve set goals.
Effective Communication - Communicate clearly, accurately, and in ways that are understood by the intended audience. Actively listen and respond in a constructive, open-minded, and empathetic manner that ensures mutual understanding and respect.
Problem-Solving and Critical Thinking - Help identify potential solutions to challenges proactively. Contribute ideas, perspectives, and strategies that contribute toward informed decisions that align with the agency’s mission and values while helping to achieve set goals.
Human-Centered Approach - Prioritize providing compassionate, respectful service that aims to create solutions that are not only functional and effective but also meaningful and engaging for clients, staff, and our community.
Effective Interpersonal Skills - Be supportive, kind, empathetic, and patient with colleagues, administrators, clients, and community partners. Contribute toward a climate of mutual respect and appreciation.
Independent Work Efficiency - Able to work independently in an efficient and productive manner.
Reliability and Continuous Improvement - Demonstrates reliability and a commitment to continuous improvement.
Demonstrates Understanding and Acceptance of Mission, Values, Goals, and Objectives - Clearly understands and actively supports the mission, values, goals, and objectives of YWCA and its programs