Director of Student Success and Disability Services

Pacific Northwest University of Health Sciences•Yakima, WA

1d•$77,200 - $123,500

About The Position

Reporting to the Dean of Students, the Director plans, manages, directs, coordinates, and delivers academic support services and programs to provide quality educational opportunities for all students and to maximize retention. A significant responsibility is engaging with students with disabilities or suspected disabilities and determining reasonable accommodations in support of student needs, and in compliance with federal and state laws and university policies. The Director maintains required records, produces appropriate reports, and conducts assessments of the effectiveness of student success and disability initiatives, including reports to the appropriate federal and state bodies. The Director supervises one or more Learning Skills Specialists (LSS) and more than sixty (60) student tutors and recitation leaders. Supervision of the Learning Skills Specialist includes providing guidance, training, and support in planning, setting goals, implementing student support efforts, and assessing effectiveness of those efforts. The Director will oversee the work of student employees including recruitment, training, and pay meticulous attention to student timecards with reconciliation of hours at the end of each pay period.

Requirements

Master's Degree in Education, Higher Education, Psychology, Counseling or related field
4-6 years
Three (3)+ years of experience providing academic support
Skill in effective communication (both written and oral)
Skill in independent decision making
Skill in performing a variety of duties, often changing from one task to another of a different nature
Skill in problem solving
Skill in public speaking
Skill in coordinating and monitoring the work of others
Skill in supervising others
Skill in strategic planning
Knowledge of administrative procedures and practices
Knowledge of advising and counseling practices
Knowledge of customer service principles and practices
Knowledge of human resources principles and practices
Ability to maintain professional composure in emergent and crisis situations
Ability to apply effective and accurate data entry and typing skills

Nice To Haves

Three (3)+ years in higher education, with experience supporting students in high stakes graduate professional programs that will lead to high stakes testing (e.g., licensure examinations)
Experience supporting at-risk or non-traditional student populations
Experience with learning management or student support tracking systems (e.g., SLATE)
Experience with supervision and strategic planning

Responsibilities

Develops and delivers annual delivery of academic support programs and services. Plans ongoing and annual assessment.
Evaluates disability documentation to determine program eligibility, conducts access interviews with students to identify reasonable accommodations/services, and works closely with students, staff, and faculty in an interactive process to ensure appropriate accommodations are in place.
Supervises one or more Learning Skills Specialists.
Develops essential policies around tutoring services/ recitation/student appointments to ensure equity and compliance.
Oversees hiring of student employees with the assistance of the Learning Skills Specialist(s) to ensure sufficient support for all students who need tutoring and recitation sessions.
Manages the student employee budget. Approves time sheets of direct reports and student tutors and recitation leaders in Paylocity and reconciles the budget monthly.
Oversees data collection for analysis, assessment, and adapting strategies and tactics. Completes and submits reports to appropriate internal and extremal entities.
Evaluates documentation of and arranges modifications for students who are pregnant and/or parenting, under Title IX, and for religion-based modifications where appropriate.
Performs other related duties as assigned and based on departmental need.