Director of Student Health Services

Stony Brook University•Stony Brook, NY

48d•$195,000 - $199,000

About The Position

The Director of Student Health Services (SHS) is responsible for overseeing the daily operations of the student health clinic, ensuring the delivery of high-quality, patient-centered care. This role requires independent decision-making and complex problem-solving skills to effectively manage clinical operations. Reporting directly to the Associate Vice President for Health, Wellness, and Prevention Services, the Director operates under the administrative direction of both the AVP and the Vice President for Student Affairs. The incumbent will lead quality improvement initiatives, ensure compliance with accreditation standards, drive patient satisfaction efforts, and implement service recovery strategies. A key focus of this role is optimizing operational efficiencies and improving access to care, including promoting and expanding telehealth services. As part of the Student Affairs leadership team, the Director develops and recommends policies, procedures, and programs that support student well-being, academic success, and overall wellness. They collaborate closely with the Director of Counseling and Psychological Services (CAPS), other SHWPS directors, and campus partners such as University Police to develop and implement integrated medical and behavioral health initiatives that incorporate principles of cultural humility. In addition to administrative responsibilities, the Director serves as a clinical provider, managing acute illnesses through comprehensive assessment, diagnosis, and treatment. This includes ordering laboratory tests, X-rays, and prescribing medications. The Director also provides patient health education, conducts health screenings, and leads preventive healthcare initiatives while coordinating referrals to specialty or emergency care as needed. Maintaining accurate and timely health records is an essential function of this role. The Director also serves as a superuser of the electronic medical record (EMR) system, ensuring staff are proficient in documentation and workflow efficiency. This involves providing training, developing educational materials, and implementing best practices to enhance EMR utilization. Through collaboration with the CRAFT team, the Director continuously works to improve clinical workflows and documentation standards. Data-driven decision-making is central to this role, requiring the Director to analyze EMR data, patient satisfaction surveys, and incident reports to assess service quality and identify areas for improvement. The Director leads efforts to enhance the quality of care and oversees the accreditation process and survey for the Accreditation Association for Ambulatory Health Care (AAAHC), ensuring that SHS meets and exceeds accreditation requirements. A systematic review of incident reports is conducted to identify opportunities for quality improvement and risk mitigation. In cases of legal concern, the Director collaborates with University legal counsel to address complex medical and ethical issues. They also partner with the local hospital system to improve student transport logistics for urgent and emergent medical needs, ensuring seamless care transitions. Additionally, the Director serves as the Narcan Health Advisor for University Police and the Department of Health, providing guidance on overdose prevention and response protocols. Their collaboration with the Department of Health extends to broader public health concerns, including communicable disease management, outbreak response, and public health education initiatives designed to protect the campus community. Furthering health education and promoting health equity are also essential aspects of this role. The Director works closely with the Center for Prevention and Outreach (CPO) to advance health education, address health disparities, and eliminate barriers to care. They foster a culture of innovation, professional development, and continuous improvement within SHS, with a strong emphasis on enhancing operations and improving the student experience. A deep commitment to health equity and addressing healthcare disparities in diverse student populations is integral to the role. The demands of this position may occasionally require evening and weekend work to meet the evolving needs of the student population and campus community.

Requirements

Master's degree (foreign equivalent or higher) in Nursing, Public Health, Healthcare Administration or related field.
Current licensure as a healthcare provider in the state of New York (e.g., physician, nurse practitioner, or registered physician assistant or equivalent).
Five (5) years of full time progressive leadership experience in an outpatient clinic or college health clinic.

Nice To Haves

Additional years (6 ) of full time progressive leadership experience in an outpatient clinic or college health clinic.
Experience managing student health insurance programs and/or public health initiatives.
Experience with electronic health records (EHR) systems.
Experience developing and implementing health programs and policies in a university or outpatient setting.

Responsibilities

Oversee medical care and treatment in collaboration with a lead physician.
Supervise clinic operations, case management, pharmacy, billing, nursing, and ancillary support staff.
Lead quality improvement initiatives, ensure compliance with accreditation standards, and drive patient satisfaction efforts.
Implement service recovery strategies and optimize operational efficiencies, including the expansion of telehealth services.
Diagnose and treat acute illnesses, order diagnostic tests (e.g., laboratory tests, X-rays), and prescribe medications.
Provide patient health education, screenings, and preventive healthcare initiatives.
Coordinate referrals to specialty or emergency care as needed.
Maintain accurate and timely health records.
Serve as an EMR superuser, providing staff training and education to ensure efficient and accurate documentation.
Identify training needs, develop educational materials, and implement best practices to enhance EMR proficiency.
Utilize EMR data, patient satisfaction surveys, and incident reports to assess service quality and identify areas for improvement.
Oversee quality of care initiatives, including the accreditation process and survey for the Accreditation Association for Ambulatory Health Care (AAAHC).
Conduct systematic reviews of incident reports to identify opportunities for quality improvement and risk mitigation.
Develop and recommend policies, procedures, and programs that enhance student well-being, academic success, and overall health.
Collaborate closely with the Director of Counseling and Psychological Services (CAPS), other Student Health, Wellness, and Prevention Services (SHWPS) leaders, and campus partners such as University Police to integrate medical and behavioral health services.
Promote cultural humility in healthcare initiatives.
Collaborate with University legal counsel on complex medical and ethical issues.
Partner with the local hospital system to improve student transport logistics for urgent and emergent medical needs.
Serve as the Narcan Health Advisor for University Police and the Department of Health, providing guidance on overdose prevention and response protocols.
Act as a liaison to the local Department of Health (DOH), supporting communicable disease management, outbreak response, and public health education initiatives.
Address communicable disease threats, work closely with environmental health & Safety.
Work with the Center for Prevention and Outreach (CPO) to advance health education, address health disparities, and remove barriers to care.
Foster a culture of innovation, professional development, and continuous improvement within SHS.
Lead initiatives to improve patient satisfaction and enhance the student experience.
Demonstrate a strong commitment to health equity and addressing healthcare disparities in diverse student populations.
Participate in opportunities that promote their learning, growth, and development (i.e., classes, training, committees, webinars).
Contribute to the Division of Student Affairs and Stony Brook University by attending and/or supporting events, activities, and programs sponsored by areas within and outside the Office of Student Life (i.e., campus-wide traditions, events, and programs).
Other duties or projects as assigned as appropriate to rank and departmental mission.