Director of Strategy – Service Portfolio

Rite-Hite • Milwaukee, WI

13h • Hybrid

About The Position

At Rite-Hite, your work makes an impact. As the global leader in loading dock and door equipment, we design and deliver solutions that keep our customers safe, secure, and productive. Here, you’ll find innovation, stability, and the chance to grow your career as part of a team that’s always looking ahead. Rite-Hite is evolving how we design, package, and scale our service offerings to deliver greater customer value and long-term business impact. We’re seeking a strategic leader to help productize service across our Distribution business — bringing structure, clarity, and scalability to the services that support our equipment throughout its lifecycle. This role is focused on portfolio strategy and enablement , not day-to-day service operations. It sits at the intersection of Product, Service, Finance, and Sales, helping translate existing service capabilities into clearly defined, competitive, and scalable offerings. This is a hybrid role based out of our corporate headquarters in Milwaukee, WI .

Requirements

• 8+ years of experience in service strategy, product management, aftermarket services, or industrial B2B environments.
• Demonstrated experience designing, scaling, or managing service offerings (e.g., preventative maintenance, SLAs, service contracts, uptime programs).
• Strong strategic and analytical skills, with the ability to assess markets, evaluate pricing, and build business cases.
• Financially savvy, with experience supporting pricing decisions and understanding service economics (P&L ownership not required).
• Comfortable operating without direct authority and leading through influence across cross-functional teams.
• Able to balance strategic thinking with hands-on execution, especially in early stages.

Nice To Haves

• Familiarity with OEM, industrial services, or aftermarket business models are strongly preferred.
• MBA preferred.

Responsibilities

• Lead the development and evolution of a service portfolio strategy , with an initial focus on national service programs, preventative maintenance, SLAs, and outcome-based offerings.
• Assess the competitive landscape to understand how peer organizations package and deliver service offerings and identify opportunities for differentiation.
• Translate data, market insight, and customer feedback into clear recommendations for senior leadership.
• Productize existing service capabilities by defining clear offerings, tiers, value propositions, and pricing frameworks.
• Partner closely with Product Management to align service offerings with product and solutions, equipment lifecycle considerations, and opportunities to support customer capital asset planning.
• Work with Service leadership, field teams (including Arbon districts), Sales, Marketing, and Finance to enable consistent go-to-market execution.
• Establish governance, performance metrics, and reporting to track service product adoption and effectiveness.
• Support pilots and phased rollouts of new or refined service offerings.
• Drive change management and communication to support adoption of structured service offerings across the organization.

Benefits

• Health & Well-being: Comprehensive medical, dental, and vision coverage, plus life and disability insurance. A robust well-being program with an opportunity to receive an extra day off and more.
• Financial Security: A strong retirement savings program with 401(k), company match, and profit sharing.
• Time for You: Paid holidays, vacation time, and personal/sick days each year.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees