Director of Strategy, Change Management, and Communications

The Bank of New York Mellon•New York, NY

38d•$127,000 - $240,000

About The Position

At BNY, our culture allows us to run our company better and enables employees' growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world's investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance - and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary. We're seeking a future team member for the role of Director of Strategy, Change Management, and Communications to join our People & Culture team. This role is located in New York. In this high-impact role, you will partner with senior People leaders and business executives to define and execute an enterprise-wide People and Change Strategy, elevate the employee experience, and align organizational priorities to business outcomes. You will lead a team, architect systems and processes that enable scalable change, and drive clear, compelling executive-level narratives that foster alignment and momentum. The ideal candidate brings deep expertise in strategy development, change leadership, organizational design, and executive problem solving, with a proven ability to translate complex goals into actionable plans and measurable results.

Requirements

10 plus years of experience in People Strategy, EX Strategy, Organizational Strategy, or Transformation and Change, ideally in large, complex organizations.
Expertise in Change management and communication
Demonstrated success shaping enterprise-wide People or EX strategies and translating employee insights into business outcomes.
Strategic systems thinker with strong business acumen, able to identify root causes and future-oriented solutions.
Exceptional executive communication and storytelling skills; proven ability to influence senior leaders and drive alignment.
Comfort operating in matrixed and fast-changing environments, with high autonomy and strategic visibility.

Nice To Haves

experience with employee analytics platforms, journey orchestration tools, employee listening strategies, or People Product strategy.

Responsibilities

Define and maintain People Strategy aligned to business goals and BNY's strategic pillars.
Translate strategy into multi-year roadmaps, OKRs, and quarterly priorities; facilitate annual and quarterly planning cycles.
Identify strategic bets, dependencies, and resourcing needs; align priorities across People Team and business units.
Establish governance routines / management system and decision frameworks to ensure disciplined execution.
Use insights (engagement, sentiment, performance, attrition) to recommend course corrections and drive measurable outcomes.
Develop end-to-end change strategy and governance for People initiatives (org design, talent programs, culture, manager enablement).
Build integrated change plans: impact assessments, readiness checks, risk analysis, adoption metrics, and sustainment plans.
Tailor change approaches by audience segment; measure adoption and proficiency and address gaps with targeted interventions.
Drive continuous improvement in People operations through simplification, automation, and standardization of processes and systems.
Build the brand of the People Team as a critical driver of enterprise transformation and change
Create executive-level narratives, board-ready materials, and business cases connecting People outcomes to enterprise performance.
Design communication frameworks, cascades, and core messaging for major initiatives; ensure consistency across channels.
Partner with Corporate Communications on enterprise campaigns; coordinate timing, channels, and measurement.
Produce leader toolkits, talking points, FAQs, and training materials to enable clear and consistent message delivery.
Establish feedback loops and pulse checks; iterate communications based on sentiment and engagement insights.
Coach leaders on communication effectiveness; elevate clarity, alignment, and momentum.
Build relationships and influence across People Team, Engineering, Product, Marketing & Communications, and other enterprise stakeholders
Design and deliver enablement for managers and employees (toolkits, training, office hours) to drive adoption and behavior change.
Plug into the enterprise listening strategy framework and convert feedback into actionable improvements.
Ensure compliance with policies, risk controls, and regulatory requirements; proactively manage risks, dependencies, and escalations.
Lead a lean yet high-performing team with clear goals, development plans, and performance standards.
Define success measures, dashboards, and scorecards; run quarterly reviews and track benefits realization and ROI.
Model BNY's principles and embed them in strategy, change design, and team culture.

Benefits

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy.
We provide access to flexible global resources and tools for your life's journey.
Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

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