Director of Strategic Operations Initiatives, Absence

ComPsych Corporation

1d

About The Position

We are seeking an Operations Strategic Initiatives Director who will oversee all aspects of strategic operations initiatives within the Absence realm that drive operational excellence. The ideal candidate must be a collaborative, dynamic and highly energetic leader, who brings exceptional strategic, creative and intellectual knowledge to explore news ways and approaches to achieve company goals. They will be responsible for executing high-impact, operational initiatives that modernize employee experience, improve operational scalability, and strengthen governance and compliance. This role brings structure to complexity, translating future-state vision into delivered outcomes through disciplined execution, intelligent automation, and cross-functional leadership.

The Director serves as a trusted partner to executive leaders, owning complex, multi-workstream initiatives that span digital experience, operational simplification, workforce model redesign, and enterprise risk management. Success in this role requires a strong bias for execution, comfort operating in ambiguity, and the ability to rapidly resolve escalations while delivering measurable business value.

Requirements

• Bachelor’s degree required, preferably in Business, Operations, or a related field; MBA or advanced degree preferred
• Professional certifications such as PMP, Lean Six Sigma, Agile, or similar delivery credentials preferred
• 7+ years of experience leading enterprise transformation, strategic initiatives, program delivery, or operational modernization
• Demonstrated success executing complex, cross-functional initiatives in regulated, highly complex, and fast-paced environments
• Strong experience with digital transformation, automation, and operating-model redesign
• Proven ability to lead through ambiguity, manage escalations, and deliver results under pressure
• Exceptional executive communication, governance, and stakeholder-management skills
• Hands-on experience with AI, OCR, workflow orchestration, or intelligent automation platforms preferred
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Self-starter with the ability to multi-task, prioritize, and work autonomously
• Strong analytical, problem-solving, and strategic thinking capabilities
• Consistent and reliable high-speed internet and workspace free from distraction, disruption, or noise is required
• Ability to be present on camera during work-related trainings, meetings, and/or events
• Must be able to sit or stand at a desk for prolonged periods while working on a computer

Responsibilities

• Own end-to-end execution of strategic initiatives that reimagine employee experience through digital, real-time, OMNI channels (web, mobile, IVR, chatbot).
• Lead the modernization of legacy, manual processes through intelligent automation, including AI, OCR, RPA, and straight-through processing.
• Translate future-state strategies into executable plans, funding cases, go to market strategies, and governance models.
• Lead initiatives from early concept and business case through implementation, adoption, and value realization.
• Act as the accountable delivery lead for complex, high-visibility programs with material operational and experience impact.
• Partner with Product & Technology and Operations to scale automation responsibly, improving speed, accuracy, and compliance while reducing unit cost and dependency on manual effort.
• Execute the Right Work | Right Role | Right Time workforce model by: Defining clear role segmentation
• Ensuring seamless OMNI handoffs when digital resolution is not possible
• Partner with Operations, HR, and Finance to align workforce design, training, and capacity planning to the future-state model.
• Support reinvestment of automation savings into higher-value specialist roles and experience improvements.
• Establish and operate strong program governance, escalation paths, and executive reporting mechanisms.
• Act as a trusted partner to senior leaders, providing clear insights, decision support, and execution intelligence.
• Track and report benefits realization, ensuring value is sustained post-implementation.
• Travel as necessary
• Other duties as assigned

Benefits

• Full benefits package, including Paid Time Off (PTO), medical, dental, vision, 401(k) with match, robust EAP, wellness program, and much more
• Competitive pay with annual increases

What This Job Offers

• Job Type: Full-time
• Career Level: Director