Director of Strategic Accounts

SafelyYou

2d • Remote

About The Position

SafelyYou’s passionate mission is to empower safer, more person-centered care across senior living through world-leading AI, industry-changing hardware, and remote expert clinicians, significantly improving outcomes for residents while increasing peace of mind for families and reducing costs for communities.

Originating in 2015 as the doctoral research of CEO George Netscher—and inspired by his own family's experience with Alzheimer's disease—SafelyYou was spun out of UC Berkeley’s Artificial Intelligence Research Lab, one of the top five AI research groups in the world. And today, our company is solving critical challenges in senior living, from resident falls and ER visits to staffing concerns, length of stay, and NOI. All helping ensure that communities can focus on improved care for residents while still reaching their financial goals.

SafelyYou is one of five most innovative fall technologies referenced in the Senate Falls Report (2019), a winner of the McKnight’s Tech Partner of the Year, and has been named to Fortune’s Impact 20 list, which recognizes companies making people’s lives better through innovation.
Your Role at SafelyYou

SafelyYou is seeking a driven and dynamic Director of Strategic Accounts to join our team. As a Director of Strategic Accounts, you will play a crucial role in driving revenue growth and establishing strong relationships with clients. You will serve as the primary point of contact, understanding their unique needs and ensuring that our solutions align with their goals.

Requirements

• Bachelor's degree or equivalent experience
• 5+ years experience as an Account Manager or equivalent in a SaaS company, preferably in a startup environment
• Passionate about our mission and our technology
• Proven experience in enterprise account management or sales, ideally within the healthcare or senior care industry
• Strong track record of meeting or exceeding expansion targets and renewal metrics
• Exceptional communication, negotiation, and interpersonal skills
• Demonstrated ability to build and maintain strong customer relationships
• Strong organizational skills with the ability to deliver on multiple projects at a time
• Demonstrated ability to wear many hats, manage ambiguity, and apply problem-solving skills
• Superb interpersonal skills, ability to quickly build rapport with customers and constituents
• Comfortable working in a remote and independent environment
• Experience with G Suite, Office 360, Salesforce, Slack and BI tools
• Willingness to travel up to 25% of the time
• Ability to occasionally lift heavy equipment
• CANDIDATES MUST BE LOCATED IN THE UNITED STATES

Responsibilities

• Revenue Growth and Target Achievement: Drive revenue growth by effectively managing existing accounts and identifying expansion opportunities
• Meet or exceed individual revenue goals through strategic account planning and relationship building
• Strategic Relationship Management: Cultivate and maintain strong, trusted relationships with C-level individuals (CEOs, COOs, CFOs, etc.) of clients
• Proactively engage in strategic discussions, understand their business objectives, and align our solutions to drive mutual success
• Negotiation and Influencing Outcomes: Negotiate and influence outcomes through data-driven business cases, strategic relationship management, and knowledge of SafelyYou offerings
• Cross-functional Operator: Foster a collaborative client management approach by actively engaging new sales, marketing, customer success, and project management teams
• Utilize available resources to deliver a world-class customer experience and achieve shared business objectives
• Market Awareness: Stay informed about industry trends, the competitive landscape, and new products through networking, professional organizations, and publications
• Contract Negotiations: Lead contract negotiations with prospective clients to ensure successful deal closures and hand off completed deals to the implementation and clinical success teams
• Presentations: Deliver high-quality, motivational presentations to clients, effectively addressing their questions about products, prices, and availability
• CRM Management: Update and maintain all opportunities and follow-on activities in the Company's CRM system to ensure accurate and up-to-date information, including accurate pipeline and forecasting

Benefits

• A mission-driven company culture
• Fully remote
• Competitive salary & benefits, including fully paid employee premiums for Medical, Dental, and Vision
• 401k Program
• Monthly Education, Well-being & WFH stipends
• Non-accrual PTO
• Growth Potential
• Company Retreats
• Medical & Family/Parental Leave

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 101-250 employees