Director of Spa - Hotel Washington

Schulte Hospitality Group•Washington, DC

About The Position

Schulte Companies is seeking a dynamic, service-oriented Director of Spa to join our team! Schulte Companies is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team! What's in it for you? When you join Schulte Companies, you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! Schulte Companies provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to: Work Today, Get Paid today, with Daily Pay! Free Telemedicine and Virtual Mental Health care access for All Associates starting day one! Multiple Health Insurance and Life Insurance options 401k Plan + Company Match Paid Time Off Holiday Pay Pet Insurance Employee Assistance Program Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more! Our Company: Schulte Companies is a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants.

Requirements

Minimum of two (2) years experience as an Assistant Director of Spa or Spa Manager  
Bachelor's Degree in Hospitality Management or Business preferred. 
Proficient in Microsoft Suite
Knowledge of full range of spa services and therapies.
Ability and proficiency to utilize word processing, spreadsheet, scheduling, and presentation software.
Well organized and demonstrated strong problem solving skills. Effective leadership, supervisory, and management skills. Budgeting and analytical skills.
Ability to communicate effectively and establish and maintain effective working relationships with clients, management, and staff.
Maintain confidentiality of guest information and pertinent hotel data
Excellent communication skills, both verbal and written, for effective interaction with staff, customers, and vendors.
Effective problem-solving and decision-making capabilities to address challenges promptly.
Adaptability to flexible work schedules, including evenings, weekends, and holidays.
Commitment to delivering exceptional customer service and addressing feedback constructively.
Familiarity with food safety regulations and sanitation standards to maintain a clean and safe dining environment.

Responsibilities

Oversees Spa operations under the direction of the General Manager 
Ensures overall guest satisfaction to drive brand metrics 
Ensures compliance with brand standards  
Setting and achieving sales and profit targets 
Assisting in recruiting, training, and monitoring staff 
Planning work schedules for individuals and teams 
Meeting and greeting customers 
Dealing with customer complaints and comments 
Addressing problems and troubleshooting 
Ensuring compliance with licensing laws, health and safety, and other statutory regulations 
Assisting in creating marketing strategies aimed at maximizing revenue and membership growth
Plan and direct the daily needs of the operation
Create and track staff schedules to optimize capacity, revenue, and efficiency
Maintain the utmost cleanliness and soothing ambiance of the premises
Manage inventory effectively and timely
Ensure a high degree of customer satisfaction, address guest concerns, and resolve any service issues.
Ensure compliance with all Schulte Hospitality policies and procedures in addition to the local, state, and federal laws and regulations
Hire, train, supervise, develop and mentor all team members according to Schulte Hospitality policies and procedures.
Motivate and empower the team to achieve high standards.
Perform various other duties as assigned to meet business objectives

Benefits

Work Today, Get Paid today, with Daily Pay!
Free Telemedicine and Virtual Mental Health care access for All Associates starting day one!
Multiple Health Insurance and Life Insurance options
401k Plan + Company Match
Paid Time Off
Holiday Pay
Pet Insurance
Employee Assistance Program
Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more!

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