Director of Spa - Waldorf Astoria Monarch Beach Resort

Hilton WorldwideDana Point, CA
70d$130,000 - $145,000

About The Position

Join us in Orange County, California and live in one of the nation's top vacation destinations with year-round sunshine, picturesque beaches, premiere attractions and a lively dining and arts scene. The award-winning AAA 5-Diamond Waldorf Astoria Monarch Beach Resort & Club is looking for a Director of Spa to join the team! A Director of Spa is responsible for directing and administering the activities and services of all Spa-related operations (i.e. Spa, Fitness Center, Salon, etc.) in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

Responsibilities

  • Direct and administer all Spa operations to include, but not limited to, guest service, product quality and innovation, merchandising and marketing/revenue generation, inventory management and cost controls, systems use and management, budget and forecasting, report generation, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
  • Develop and implement spa menus and marketing strategies
  • Initiate and implement marketing and up-selling techniques to promote spa services to maximize overall revenue
  • Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly
  • Monitor and develop team member performance to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward
  • Recruit, interview and train team members
  • Ensure team members have current knowledge of spa products, services, facilities, events and pricing and policies
  • Resolve guest issues and concerns to guest satisfaction

Benefits

  • Access to your pay when you need it through DailyPay
  • Mental Health Resources
  • Best-in-Class Paid Time Off (PTO)
  • Go Hilton travel discount program
  • Supportive parental leave
  • Matching 401(k)
  • Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
  • Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
  • Career growth and development
  • Team Member Resource Groups

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What This Job Offers

Job Type

Full-time

Career Level

Director

Industry

Accommodation

Education Level

No Education Listed

Number of Employees

5,001-10,000 employees

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