Lobby Ambassador (Full Time) - Waldorf Astoria Monarch Beach Resort and Club

Hilton•Dana Point, CA

1d•$25•Onsite

About The Position

The award-winning Forbes 4-Star and AAA 5-Diamond Waldorf Astoria Monarch Beach Resort & Club is looking for a Lobby Ambassador to join the Front Office Team! Located in the beautiful coastal town of Dana Point adjacent to Laguna Beach, this town played an iconic role in the emergence of California's surf culture and today is celebrated for its laid-back vibe and fun, active lifestyle. The resort is perched on 175 acres atop a 150-foot seaside bluff with over 400 rooms, 115,000 square feet of indoor and outdoor meeting space, and 8 food and Beverage outlets. This includes 4 restaurants, a beach club, lounge, marketplace, and in-room dining. The Lobby Ambassador plays a key role in creating a warm and welcoming environment for all guests entering the hotel. As the face of the property, this individual ensures a seamless arrival experience by greeting guests, offering assistance, and providing information to enhance their stay. The Lobby Ambassador acts as a liaison between guests and hotel departments to ensure personalized service and guest satisfaction.

Responsibilities

Greet all guests entering the lobby with a warm, professional, and friendly demeanor.
Proactively engage with guests to provide assistance, directions, and information about hotel services, amenities, and local attractions
Coordinate with Front Desk, Concierge, and Bell Services teams to ensure smooth guest experiences.
Monitor lobby activity to anticipate guest needs and ensure a clean, welcoming environment.
Assist with VIP arrivals, group check-ins, and special guest requests.
Maintain knowledge of hotel services, promotions, events, and current happenings in the area.
Provide support with luggage handling, transportation arrangements, and other guest needs as appropriate.
Build rapport with frequent guests and recognize returning guests to foster loyalty.
Visibility in lobby should be 80% of shift, supporting all Front of House operations and team members
Maintain flow of lobby traffic, mitigate congestion
Provide attention and service to guests waiting in line, action requests when possible

Benefits

Access to pay when you need it through DailyPay
Medical Insurance Coverage – for you and your family
Mental health resources including Employee Assistance Program
Best-in-Class Paid Time Off (PTO)
Go Hilton travel program: 100 nights of discounted travel
Parental leave to support new parents
Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications
401K plan and company match to help save for your retirement
Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
Career growth and development
Team Member Resource Groups
Recognition and rewards programs