About The Position
The Grand Wailea is currently hiring a Director of Spa! This role is responsible for directing and administering the activities and services of all Spa-related operations (i.e. Spa, Fitness Center, Salon, etc.) in the hotel's continuing effort to deliver outstanding guest service and financial profitability. What will I be doing? As a Director of Spa, you would be responsible for directing and administering the activities and services of all Spa-related operations (i.e. Spa, Fitness Center, Salon, etc.) in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
Responsibilities
- Direct and administer all Spa operations to include, but not limited to, guest service, product quality and innovation, merchandising and marketing/revenue generation, inventory management and cost controls, systems use and management, budget and forecasting, report generation, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
- Develop and implement spa menus and marketing strategies
- Initiate and implement marketing and up-selling techniques to promote spa services to maximize overall revenue
- Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly
- Monitor and develop team member performance to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward
- Recruit, interview and train team members
- Ensure team members have current knowledge of spa products, services, facilities, events and pricing and policies
- Resolve guest issues and concerns to guest satisfaction
Benefits
- Medical Insurance Coverage – for you and your family
- Mental health resources including Employee Assistance Program
- Best-in-Class Paid Time Off (PTO)
- Go Hilton travel program: 100 nights of discounted travel
- Parental leave to support new parents
- 401K plan and company match to help save for your retirement
- Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
- Debt Free Education:Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications
- Career growth and development
- Recognition and rewards programs
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
