Director of Software Engineering – Marketer Experience

American Express•Sunrise, FL

16d•Hybrid

About The Position

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role? The U.S. Consumer Services and Membership Digital Experiences Technology team (USCDT) brings together foundational strategic technology capabilities in digital experience engineering (Mobile and Web), marketing and advertising technology, enterprise communications, travel and lifestyle, and dining technology. It employs a ground-breaking focus with development responsibilities for customer-facing capabilities that deepen and expand digital engagement, as well as core technical capabilities that cut across business lines and customer segments. The Marketing Transformation team is part of USCDT, employs a ground-breaking focus with development responsibilities for customer & marketer facing capabilities that deepen and expand digital engagement, as well as core technical capabilities that cut across business lines and customer segments. The Marketing Transformation team leads the technology strategy and engineering delivery of marketing activities, campaigns, and management of marketing assets. This position works closely with the Product and Business teams to craft, develop and support critical components and platforms for majority of Marketing products and services, that drive current and prospective customer acquisition and loyalty via multitude of channels. We are looking for a dynamic, innovative, action-and-results oriented leader to lead this fast-evolving eco system. The ideal candidate is required to be accomplished in the development and deployment of complex software solutions using Adobe’s Workfront, AEM and AEP platform. The candidate should be able to come up with innovative solutions, have a pragmatic approach to application architecture, and be excited to work on a varied tech stack. You will be expected to have a deep understanding of the Adobe platforms & connectivity with Enterprise systems. You are required to have a futuristic mindset, ability to question status quo and technologically advance the platforms. This is an opportunity to work in a fast-paced, Scaled Agile environment and work with a team of engineers, product owners and several technology stakeholders. You should be familiar with modern software development methodologies and be able to dive deep and rapidly iterate on ideas despite ambiguity. Be part of the exciting transformation world and join a team of creative, curious, and passionate professionals whose mission is to become the future of American Express by staying on the cutting edge and bringing innovation to life!

Requirements

Extensive background in Software Product Engineering and Computer Science
10+ years of demonstrable experience building and deploying large scale products on SaaS platforms (Adobe)
Strong Experience in Agile development, code review, Workfront, AEM Assets & AEM Sites (Cloud), AEP Platform (AJO), Python, Google Big Query, Rest API, CSS, HTML, Java, Javascript, React, Spring framework, Redis, Relational database, Cloud computing, UNIX and Web Services.
Moderate or higher skill in SOA, Restful, Asynchronous and Microservices technologies for large scale environments.
Strong understanding and experienced in CICD and DevOps
The ability to communicate complex technical concepts clearly and concisely to non-technical individuals
Excellent verbal and written communications skills required, with ability to create and deliver effective presentations to executive leadership and technical architects across the organization is a plus.
Hands on experience with technology planning and road mapping
Proven track record to lead problem analysis and resolution
Bachelor’s Degree in Computer Science, Computer Engineering or Information

Nice To Haves

In depth knowledge of Customer Marketing technology ecosystem and related programs is preferred
Knowledge of American Express Marketing & Data platforms a plus

Responsibilities

Bring a strong technical foundation; able to engage the team on coding practices, architecture, design, get under the hood of complex
Collaborate successfully with product owners, designers, and a broad set of internal Technical partners (across multiple internal groups)
Ensure product releases are high quality, deliver excellent user experiences, perform seamlessly at scale, and align with regulatory requirements.
Partner with peers in technologies to find opportunities for code sharing, common services, joint development, etc.
Keep up with the latest industry research and emerging technologies to ensure we are appropriately demonstrating new techniques and capabilities.
Demonstrate accountability while leading people with passion, enthusiasm, loyalty and integrity. Own and lead HR processes such as performance reviews, talent development, etc.
Flawless interpersonal skills and ability to partner with executive leadership to push Technical solutions forward.
Recruit top talent with technical skills, growth potential, design sensibility, and emotional intelligence.
Lead teams in iterative product development using lean principles.
Passion, energy, personal accountability, and a desire to lead others to excellence.
Build and demonstrate strong relationships with business and Technology partners.
Drive strategic change in tools and process.
Deep appreciation for the importance of elegant solutions to Technical challenges.
Consistently question assumptions, challenge the status quo, and strive for improvement.
Never settle for being “good enough”.

Benefits

Competitive base salaries
Bonus incentives
6%25 Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities