Director Software Engineering - Marketer Experience
About The Position
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. The U.S. Consumer Services and Membership Digital Experiences Technology team (USCDT) brings together foundational strategic technology capabilities in digital experience engineering (Mobile and Web), marketing and advertising technology, enterprise communications, travel and lifestyle, and dining services. It employs a ground-breaking focus with development responsibilities for customer-facing capabilities that deepen and expand digital engagement, as well as core technical capabilities that cut across business lines and customer segments.
Requirements
- Bachelor's degree in Computer Science, Computer Engineering, and/or comparable experience; advanced degree preferred
- Knowledge of distributed (multi-tiered) systems, algorithms, NoSQL, and relational databases
- Knowledge of the core tools used in the planning, analyzing, crafting, building, testing, configuring, and maintaining of assigned application(s)
- Strong Experience in Agile development, code review, Workfront, AEM Assets & AEM Sites (Cloud), AEP Platform (AJO), Python, Google Big Query, Rest API, CSS, HTML, Java, Javascript, React, Spring framework, Redis, Relational database, Cloud computing, UNIX and Web Services.
- Moderate or higher skill in SOA, Restful, Asynchronous and Microservices technologies for large scale environments.
- Strong understanding and experienced in CICD and DevOps
- The ability to communicate complex technical concepts clearly and concisely to non-technical individuals
- Excellent verbal and written communications skills required, with ability to create and deliver effective presentations to executive leadership and technical architects across the organization is a plus.
- Hands on experience with technology planning and road mapping
- Proven track record to lead problem analysis and resolution
- Software engineering and development experience or a related job
- Must have 5+ years of hands-on and leadership experience
- Experience in leading and managing software engineering teams, providing technical leadership and mentorship
- Experience in collaborating with senior stakeholders to drive software strategy and innovation
- Expertise in application design, software development, and automated testing
- Experience in distributed (multi-tiered) systems, algorithms, and relational databases
- Experience in Agile software development methodologies and practices such as Scrum/Kanban, iterations, user stories
- Experience in automation testing and documentation (i.e. automated, functional, and performance)
Nice To Haves
- In depth knowledge of Customer Marketing technology ecosystem and related programs is preferred
- Knowledge of American Express Marketing & Data platforms a plus
Responsibilities
- Leads, mentors, and coaches Senior Software Engineers and teams, fostering a culture of excellence, continuous professional growth, and knowledge sharing within the software engineering community
- Collaborate with senior leadership to develop and implement talent acquisition and retention strategies, ensuring the organization attracts and retains top talent
- Directs and oversees the successful development, deployment, support, and monitoring of software across various environments
- Leads multiple software product development teams to realize the company's technology vision and strategy in a scalable, iterative environment
- Drives innovation and experimentation to deliver software solutions that meet or exceed customer and partner expectations
- Shares technology domain expertise with architects and specialists across multiple organizations to enhance technical solutions
- Ensures frictionless automated delivery processes and empowers teams to succeed at scale
- Collaborates with business and technology partners to motivate change and execute product roadmaps
- Collaborates and co-creates effectively with teams in product and the business to align technology initiatives with business objectives
Benefits
- Competitive base salaries
- Bonus incentives
- 6%25 Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Director
