Director of Social Services (61440)

UNION COMMUNITY CARE•Lancaster, PA

32d

About The Position

The Director of Social Services oversees Community Health Resource Coordination, community impact relationships with partners, grant program reporting/management, and addresses systemic issues impacting community well-being.

Requirements

5+ years of experience in public health setting or Bachelor's degree with experience/background in public health setting
5 years of administrative experience, required
Comprehensive understanding of improvement science and quality improvement tools
Excellent and effective communication skills, both written and verbal
Strong analytical and interpersonal skills
Ability to perform data analysis and prepare and present reports for a variety of audiences
Ability and willingness to collaborate with all leadership and management positions within the organization as well as staff in all departments
Ability to prioritize and manage multiple simultaneous responsibilities
Ability and willingness to accept direction and follow established policies and procedures
Ability to work independently and be self-initiating, yet maintain self-awareness and recognize limitations, seeking assistance and opportunities for training and personal development as needed
Ability to interact with a high level of tact and diplomacy regarding sensitive matters
Ability to honor patient and staff confidentiality
English proficiency required

Responsibilities

Supervises and supports Community Health Resource Coordinators (levels I, II and III), throughout the organization. May supervise directly or through CHRC Lead(s).
Ensures community resource coordination/social services are seamlessly integrated throughout the work of Union on behalf of patients.
Collaboratively develops, implements and revises protocols, workflows and procedures in support of high reliability in processes.
Analyzes and reports on SDOH, health equity and social barriers to increase the knowledge, awareness and actions of Union to address whole health. Reports internally and externally.
Represents Union as a decision-maker on assigned community councils and coalitions with the intent to participate in collective impact and measurable outcomes for Lancaster/Lebanon communities.
Leads internal work related to SDOH and social needs.
Ensures all social services are measurable and appropriately documented for UDS (and other funder) reporting purposes.
Writes grant reports for funding agencies.
Participates in grant writing, when indicated.
Analyzes, validates and reports data internally and externally.
Communicates and relationship-builds with funders to maximize available resources for social services and collective impact.
Collaborates with all departments to close care gaps, maximize quality outcomes and coordinate care on behalf of patients with social needs that impact physical health.
Leads teams in identifying, prioritizing and developing action plans to respond to goals and emerging needs.
Ensures that each initiative us supported by adequate assessment, planning, implementation and evaluation.
Apply quality improvement cycle (PDSA) to departmental work.
Performs other work-related duties as assigned.